Flawless Retail Clientele

Flawless Retail Clientele is a business communication and clienteling app designed specifically for jewelry retailers using the Flawless Retail platform.

The app allows authorized store team members to make and receive business phone calls, send and receive customer text messages, and manage customer communication from their Android devices.

A core function of the app is inbound business calling. When a customer or store contact calls, Flawless Retail Clientele may display a full-screen incoming call notification so the user can quickly answer or decline the call, including when the phone is locked or the app is running in the background. This calling experience is required so store teams do not miss time-sensitive customer calls.

Key features include:

Business phone calls
Make and receive customer calls through your store’s connected Flawless Retail communication setup.

Incoming call alerts
Receive prominent incoming call notifications so store staff can respond quickly to customer calls.

Text messaging
Send and receive customer messages from approved store communication channels.

Clienteling tools
Support personalized customer follow-ups, sales outreach, and relationship-driven selling.

Customer activity tracking
Keep communication history and customer interactions connected to your retail workflow.

Retail CRM support
Connect customer communication with the broader Flawless Retail ecosystem.

Team communication
Help sales associates and store staff stay aligned on customer conversations.

Flawless Retail Clientele is intended for authorized Flawless Retail customers and their store teams. An active Flawless Retail account and enabled communication services may be required to use this app.

For the declaration, describe it like this:

Why does your app need USE_FULL_SCREEN_INTENT?
Flawless Retail Clientele uses USE_FULL_SCREEN_INTENT for inbound business phone calls. The app provides calling functionality for jewelry retail store teams. When an incoming customer or store call is received, the app needs to present a full-screen incoming call screen so the user can answer or decline the call promptly, including when the device is locked or the app is in the background. The permission is not used for advertising, marketing popups, general notifications, or non-call interruptions.