Reviews of Cineplex Entertainment

By: Cineplex Entertainment App

List of user reviews and ratings for Cineplex Entertainment

Total ratings

3.62 (Rating count: 39,055)

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Review summary

Users praise Cineplex for being easy to use and for straightforward ticket booking, with clear CineClub credits and discounts, and regular app updates that improve the experience. However, recurring problems include login/sign-in failures, payment and ticket purchase issues, disruptive in-app ads, and concerns about pricing changes and online purchase fees. These reliability and UX issues detract from otherwise strong booking features, indicating a need to stabilize authentication, payments, and ad experience while preserving positive flow.

Pros

Easy to use and quick to book tickets.
Intuitive browsing of showtimes and smooth planning/order flow for tickets and concessions.
Clear CineClub credits and valuable discounts.
Regular updates that improve the app experience.

Cons

Frequent login/sign-in issues and account access problems.
Payment and ticket purchasing failures, including payments not going through and options to add/change credit card details.
Intrusive in-app ads (ads that appear in the middle of the screen or can’t be closed).
Pricing concerns due to subscription changes and online purchase fees.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.62

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40% (109)

Date	Author	Comment
2026-07-26	Ba*****	I want it to stop asking me for a review.
I want it to stop asking me for a review.
2026-07-25	Ka*****	None of my coupons work anymore and I haven't even used them yet! they also haven't expired either. fix your app
None of my coupons work anymore and I haven't even used them yet! they also haven't expired either. fix your app
2026-07-24	Ha*****	absolutely infuriating app
absolutely infuriating app
2026-07-23	Ka*****	good for reserving seats ahead of time but makes you pay an extra fee for online reservation
good for reserving seats ahead of time but makes you pay an extra fee for online reservation
2026-07-23	Da*****	awesome
awesome
2026-07-23	Da*****	Awesome app that eases ticket purchases and even allows you to get your snacks squared away before you arrive at the theater.
Awesome app that eases ticket purchases and even allows you to get your snacks squared away before you arrive at the theater.
2026-07-23	Ne*****	Terrible.
Terrible.
2026-07-23	Ni*****	pixel 8 pro, unsuable. when you click a showing to select seat it says an error has occured and please try again later.
pixel 8 pro, unsuable. when you click a showing to select seat it says an error has occured and please try again later.
2026-07-22	Al*****	currently I'm getting an error message saying to retry or come back later. I can't get to my account or my tickets. Its great to be able to have my tickets ahead of time. However the new feature that forces you to download the ticket to your phone to be scanned only works if the ticket has a barcode to scan. Also it is a nuisance having to juggle pop and popcorn while fumbling with my phone for the ticket. The app did not improve with the last update.
currently I'm getting an error message saying to retry or come back later. I can't get to my account or my tickets. Its great to be able to have my tickets ahead of time. However the new feature that forces you to download the ticket to your phone to be scanned only works if the ticket has a barcode to scan. Also it is a nuisance having to juggle pop and popcorn while fumbling with my phone for the ticket. The app did not improve with the last update.
2026-07-21	An*****	can be buggy at times but otherwise convenient
can be buggy at times but otherwise convenient