Reviews of Five Guys Burgers & Fries

By: Five Guys Franchisor LLC

List of user reviews and ratings for Five Guys Burgers & Fries

Total ratings

4.34 (Rating count: 11,699)

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Review summary

Overall, the Five Guys app is easy to use with intuitive navigation and fast, smooth ordering. However, recurring issues include menu access problems, inconsistent order status, back-button resets that can lose orders, promos not applying, and weak in-app support, which affect reliability for some users.

Pros

Easy to use and navigate; quick to place orders
Fast and smooth checkout
Generally user-friendly experience with straightforward ordering

Cons

Menu visibility issues: cannot easily access items or prices
Order status updates are inconsistent; orders can appear in progress for long periods or not reflect completion
Back navigation can reset progress or wipe the entire order
Promotions or coupons don't reliably apply or are not honored
Weak in-app support or customer service is limited or non-existent

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User Reviews

Recent rating average: 3.60

All time rating average: 4.34

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36% (101)

Date	Author	Comment
2026-05-28	Ch*****	literally unable to pay for my order -- my app crashes and then erases my cart. but atleast i could log in this time ig
literally unable to pay for my order -- my app crashes and then erases my cart. but atleast i could log in this time ig
2026-05-27	Je*****	East and to the point app
East and to the point app
2026-05-22	Wi*****	Love the food. Prepared as order.
Love the food. Prepared as order.
2026-05-21	Ra*****	Useless. I've been trying to order from work ALL week. The app let's me get everything together then says it can't contact FiveGuys. I have not gotten anything. ALL WEEK. Yeah. done wasting time on this. If I can't order ahead its just not going to happen, because at work. Only so much time to waste and waiting AT FiveGuys takes years. So farewell FiveGuys. I may try it again. When I remember you. ✌🏽 FYI. the web does nothing. You are then switched to the useless app to place the order.
Useless. I've been trying to order from work ALL week. The app let's me get everything together then says it can't contact FiveGuys. I have not gotten anything. ALL WEEK. Yeah. done wasting time on this. If I can't order ahead its just not going to happen, because at work. Only so much time to waste and waiting AT FiveGuys takes years. So farewell FiveGuys. I may try it again. When I remember you. ✌🏽 FYI. the web does nothing. You are then switched to the useless app to place the order.
2026-05-16	Ch*****	Works good. No issues.
Works good. No issues.
2026-05-13	Mi*****	app resets order often. overall delight.
app resets order often. overall delight.
2026-05-12	je*****	App doesn't even open. Closes after 1 second
App doesn't even open. Closes after 1 second
2026-05-10	La*****	excellent
excellent
2026-05-09	Wh*****	The staff is great. Everybody greets you when you come in outstanding service
The staff is great. Everybody greets you when you come in outstanding service
2026-05-05	Da*****	The app was very easy to use
The app was very easy to use