Reviews of 5BB Connect

By: Global Technology Co., Ltd.

List of user reviews and ratings for 5BB Connect

Total ratings

2.80 (Rating count: 299)

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Review summary

Users frequently report that the 5BB Connect app is largely non-functional, with crucial features like customer service and bill payment unavailable or removed. Multiple reviews highlight bugs and the app being incomplete or not ready for release. While a few users find the app easy to use or generally good, the majority express frustration over lost features and poor performance, leading to a negative overall experience.

Pros

App is easy to use (mentioned as 'can be easily used')
Some users find the app good or nice

Cons

Lack of customer service feature, especially customer service complaints and creating service tickets
Most functions apart from balance viewing do not work or are display-only
App has many bugs and is not fully operational or ready for use
Cannot pay bills via the app or via popular methods like AYA Pay
The new version removed or downgraded previous functionalities leading to user dissatisfaction

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User Reviews

Recent rating average: 1.60

All time rating average: 2.80

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73% (30)

Date	Author	Comment
2025-01-29	MS*****	Why release the new app ,if you haven't finished all the features yet.
Why release the new app ,if you haven't finished all the features yet.
2025-01-14	Le*****	I installed to get Customer Service Support. It is not available. What is the point of having it?
I installed to get Customer Service Support. It is not available. What is the point of having it?
2025-01-13	Za*****	Very bad service provider. When other competitors are present, I will choose other service in future.
Very bad service provider. When other competitors are present, I will choose other service in future.
2025-01-10	au*****	Why customer service complaint feature was removed in new version?
Why customer service complaint feature was removed in new version?
2025-01-10	He*****	Can see balance only, other functions are for display only and can not use.
Can see balance only, other functions are for display only and can not use.
2025-01-07	Ti*****	Why can't we pay via AYA Pay? It's better to view all payment history.
Why can't we pay via AYA Pay? It's better to view all payment history.
2025-01-06	My*****	This app. Cannot be installed easily on my ios device. Now I can”r see my bill with this app. Really upset about this app.
This app. Cannot be installed easily on my ios device. Now I can”r see my bill with this app. Really upset about this app.
2025-01-05	na*****	can be easily used
can be easily used
2025-01-03	Ei*****	I don't see the value in releasing an app that is essentially useless.
I don't see the value in releasing an app that is essentially useless.
2025-01-02	Na*****	This app is suck like hell. No customer service, no billing and pointless app.
This app is suck like hell. No customer service, no billing and pointless app.