Reviews of FIS Authenticator

By: Fidelity Information Services LLC App

List of user reviews and ratings for FIS Authenticator

Total ratings

3.52 (Rating count: 592)

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Review summary

User reviews show a generally positive sentiment toward FIS Authenticator, with multiple users calling it good or wonderful. However, repeated stability and reliability problems dominate the feedback: the app often won’t open or install, users report database initialization/connection errors, and OTP verification codes sometimes fail. Security concerns are raised about the lack of a default PIN/biometrics. Some users suggest alternatives like Google Authenticator. Overall, positives exist, but crashes, setup issues, and reliability problems overshadow it.

Pros

Overall positive reception: multiple reviews call the app good/nice/wonderful
Positive mentions of the app being helpful for OTP-related workflows
Several reviews praise the app with terms like 'gr8 app' or 'super'

Cons

App not opening or frequently crashing on multiple devices
Database initialization or connection errors reported
Installation/downloading issues (e.g., stuck at 28%)
OTP verification codes sometimes do not work
Security concerns about lack of a default PIN or biometrics

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User Reviews

Recent rating average: 2.20

All time rating average: 3.52

Upgrade to see all 71 reviews

48% (34)

Date	Author	Comment
2026-06-02	Ri*****	safety alert
safety alert
2026-05-18	Ry*****	Useless
Useless
2026-03-25	hi*****	not working in my phone .what to do.i have an IQOO phone.
not working in my phone .what to do.i have an IQOO phone.
2025-11-16	Ma*****	doesn't even open now
doesn't even open now
2025-11-11	ma*****	unable to install ? can you guys please help. At 28% download, this app getting struck to download.
unable to install ? can you guys please help. At 28% download, this app getting struck to download.
2025-10-28	Vi*****	Good Application
Good Application
2025-07-29	Ar*****	gr8 app.
gr8 app.
2025-05-21	Ar*****	Good
Good
2024-12-06	An*****	There must be a PIN code or biometrics set as default to access the OTP. Currently, apps don't have PIN code. It will be good to have PIN code and biometrics options for users to select rather than the only biometrics option. Have 2 options, and It will be a very good app. There are apps currently in the market that already have these 2 options.
There must be a PIN code or biometrics set as default to access the OTP. Currently, apps don't have PIN code. It will be good to have PIN code and biometrics options for users to select rather than the only biometrics option. Have 2 options, and It will be a very good app. There are apps currently in the market that already have these 2 options.
2024-12-06	மஹ*****	The biometric or PIN is not by default and its risky as anyone can just access the otp without any security or authentication
The biometric or PIN is not by default and its risky as anyone can just access the otp without any security or authentication