Reviews of First Source

By: First Source Federal Credit Union

List of user reviews and ratings for First Source

Total ratings

4.74 (Rating count: 2,446)

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Review summary

Users appreciate the app's convenience, ease of fund transfers, external account linking, and intuitive design. However, multiple reviews report frequent crashes, login difficulties including failed biometric and PIN access, and annoyances due to removed or restricted features. While some praise customer support and advice, a majority express frustration with app reliability and functionality, impacting overall satisfaction.

Pros

App is convenient and easy to use when functioning properly.
Allows easy transfers between checking and savings and paying credit cards.
Supports adding external accounts like PayPal for payments.
New interface is intuitive and aggregates linked accounts well.
Customer service and financial advice was praised by some users.

Cons

App frequently crashes and is unreliable.
Login issues are widespread, including errors requiring re-registration and frequent password resets.
Biometric and PIN login methods are problematic or removed, causing inconvenience.
Features like transferring payments to authorized user's accounts were removed or limited.
Users experience slow app performance and difficulties with verification and setup.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.74

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8% (10)

Date	Author	Comment
2025-01-11	St*****	great app, super convenient and easy to use
great app, super convenient and easy to use
2024-12-17	Cl*****	easy and safe to use and dependable
easy and safe to use and dependable