Reviews of First Progress

By: Vervent, Inc App

List of user reviews and ratings for First Progress

Total ratings

2.48 (Rating count: 475)

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Review summary

Overall, reviews for the First Progress Android app are largely negative. Recurrent issues include unreliable auto-pay and payment processing that trigger late fees, delays in posting payments, frequent login errors and bugs, device compatibility problems, and accounts being closed without warning with unclear refunds. A minority note the app’s usefulness for monitoring balance and credit-building when it functions and is updated. Reliability and support are the main pain points, with limited value when the app is not working.

Pros

Helps track balance, payments, and credit-building progress.
Easy to view balance, payments, and progress in one place.
Helpful for rebuilding credit when the app works and is kept updated.

Cons

Auto Pay setup and processing is unreliable, leading to missed payments and late fees.
Payments post slowly or fail to post on time, causing late fees despite timely payments.
Frequent login issues, app bugs, and device compatibility problems.
Accounts can be closed without warning, and deposit refunds/status are unclear.
Customer service is often unhelpful or unresponsive.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.48

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74% (50)

Date	Author	Comment
2026-03-20	Ja*****	This is not a review of the First Progress credit card. I've had mine for years. But their app is garbage. I've tried numerous times to sign up for Auto Pay, the app says I'm signed up for auto pay, but no payment is ever taken from my account and I'm hit with a late fee. Called into their phone number only to find out you can't even sign up for auto-pay over the phone. Just tried via the web portal and hopefully this one works. Disappointed.
This is not a review of the First Progress credit card. I've had mine for years. But their app is garbage. I've tried numerous times to sign up for Auto Pay, the app says I'm signed up for auto pay, but no payment is ever taken from my account and I'm hit with a late fee. Called into their phone number only to find out you can't even sign up for auto-pay over the phone. Just tried via the web portal and hopefully this one works. Disappointed.
2026-03-19	Aa*****	If you keep the app updated. your fine. I had this app is very excellent. no problems.
If you keep the app updated. your fine. I had this app is very excellent. no problems.
2026-01-22	De*****	There are better secured credit cards available, spend a few moments to find them. First Progress cards don't have a chip or NFC and cannot be added to Apple or Google Wallet. The physical card looks like it's from the year 2000. FP closed my account and I didn't even notice at first because I never use it. Getting my deposit back to about a month, and I had to be persistent.
There are better secured credit cards available, spend a few moments to find them. First Progress cards don't have a chip or NFC and cannot be added to Apple or Google Wallet. The physical card looks like it's from the year 2000. FP closed my account and I didn't even notice at first because I never use it. Getting my deposit back to about a month, and I had to be persistent.
2025-11-11	Er*****	I want to quit from this credit card I don't used it, and charged me 35$ dollar for nothing 😑
I want to quit from this credit card I don't used it, and charged me 35$ dollar for nothing 😑
2025-10-27	Co*****	why on earth do you need my location. this is why I will be canceling my card. shady bank.
why on earth do you need my location. this is why I will be canceling my card. shady bank.
2025-10-24	Ni*****	They charge late fees even when the payment is received on time. Then the customer service team acts incompetent and says they can't help. Update to the reply: Yes, I can read. My payment shows as posted to the account, each month, 10 days before the due date. And each month, 10 days after the payment has POSTED, you hit me with a $41 late fee. I'm sending in payments via check, 2 weeks before the due date, and you still hit me with late fees. Fix it. I have a lawyer working on this.
They charge late fees even when the payment is received on time. Then the customer service team acts incompetent and says they can't help. Update to the reply: Yes, I can read. My payment shows as posted to the account, each month, 10 days before the due date. And each month, 10 days after the payment has POSTED, you hit me with a $41 late fee. I'm sending in payments via check, 2 weeks before the due date, and you still hit me with late fees. Fix it. I have a lawyer working on this.
2025-10-23	El*****	"Your device is not compatible..." No, your app is not compatible with my phone. So, where can I find a version of your app that will work with my old Samsung? Because I wouldn't be using a secured credit repair card if I could afford an expensive new phone every time you decide to upgrade.
"Your device is not compatible..." No, your app is not compatible with my phone. So, where can I find a version of your app that will work with my old Samsung? Because I wouldn't be using a secured credit repair card if I could afford an expensive new phone every time you decide to upgrade.
2025-10-04	Ti*****	0/5 closed my account w/ no warning. stay away
0/5 closed my account w/ no warning. stay away
2025-09-19	Ch*****	awesome
awesome
2025-08-18	Ly*****	I paid on time, I paid off my balance, even had a credit and THEY CLOSED MY ACCOUNT. I called customer service and no one was able to tell me why. I did not authorize to have my account closed. Do not get a credit card with this company!
I paid on time, I paid off my balance, even had a credit and THEY CLOSED MY ACCOUNT. I called customer service and no one was able to tell me why. I did not authorize to have my account closed. Do not get a credit card with this company!