Reviews of NetBenefits - Fidelity at Work

By: Fidelity Investments App

List of user reviews and ratings for NetBenefits - Fidelity at Work

Total ratings

4.04 (Rating count: 24,762)

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Review summary

Most reviews describe a major compatibility problem: after updates, NetBenefits often stops working on older Android devices, with Fidelity allegedly giving little warning about discontinued Android support. This leads to users being unable to access accounts, view balances, or update the app. There are a few mentions of positive use cases and satisfaction, but the dominant theme is forced upgrades that lock out users on older devices and frustrate access.

Pros

Useful for monitoring and managing money.
Some users report the app is really good and convenient, and feel happy using it.
Long-time Fidelity users express trust in the brand.

Cons

App stops working on older devices after updates due to compatibility / not being supported.
Lack of warning from Fidelity about discontinuing Android support.
Update prompts make old versions unusable; users cannot download or install updates.
Inability to access accounts or view balances because the app won't run.
Login instability or problems introduced by updates.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.04

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61% (272)

Date	Author	Comment
2026-08-20	Co*****	I truly, truly despise this company. I lament every day the fact that my employer chose these awful people to be our benefits provider. I'm seriously considering quitting just so I don't have to use them.
I truly, truly despise this company. I lament every day the fact that my employer chose these awful people to be our benefits provider. I'm seriously considering quitting just so I don't have to use them.
2026-08-19	Ro*****	can't view my Roth ira account today it redirects me to another app that tells me to open a trading account. not a useful app to see your account details.
can't view my Roth ira account today it redirects me to another app that tells me to open a trading account. not a useful app to see your account details.
2026-08-18	Ni*****	very streamlined and easy to access and understand!
very streamlined and easy to access and understand!
2026-08-18	Ju*****	user friendly and very detailed information.
user friendly and very detailed information.
2026-08-18	er*****	very satysfatory I
very satysfatory I
2026-08-17	Sh*****	App opens and prompts me to log in then continues to a blank white screen with a blank green bar. tells me the app is temporarily unavailable (it has been months) and closes me out. how has this not been fixed yet?
App opens and prompts me to log in then continues to a blank white screen with a blank green bar. tells me the app is temporarily unavailable (it has been months) and closes me out. how has this not been fixed yet?
2026-08-16	Ro*****	junk. Sorry, we can't complete this action right now. Please try again later or call for assistance.
junk. Sorry, we can't complete this action right now. Please try again later or call for assistance.
2026-08-15	Ak*****	all I see is a black screen with a blank green rectangle. need this app to do stuff for my workplace and no matter what I try it doesn't work.
all I see is a black screen with a blank green rectangle. need this app to do stuff for my workplace and no matter what I try it doesn't work.
2026-08-14	Ja*****	Fedelity Rocks and if you link Principle with it your going to have the really great outcome or at least I have so far. It's like getting the best of both worlds 🫰🤑!
Fedelity Rocks and if you link Principle with it your going to have the really great outcome or at least I have so far. It's like getting the best of both worlds 🫰🤑!
2026-08-12	Ad*****	Just updated it and it's worthless now. Trying to figure out how to uninstall the update.
Just updated it and it's worthless now. Trying to figure out how to uninstall the update.