MR Care

MR Care is a service management app designed to simplify after-sales support, customer complaints, technician work tracking, product warranty details, and service updates.

The app helps customers, engineers, service teams, and administrators manage service-related work from one simple mobile platform.

With MR Care, customers can raise service requests, track complaint status, view registered products, check warranty details, and stay updated with service progress. Engineers can view assigned jobs, today’s work, customer details, service location, spare parts requirements, and update job progress with remarks and images.

MR Care helps service teams reduce manual follow-ups and keep customer support information organized in one place.

Key Features:

Complaint Management
Raise, manage, and track customer complaints with clear status updates.

Product & Warranty Details
View registered products, purchase details, warranty status, and service eligibility.

Technician Job Tracking
Engineers can manage assigned service jobs, view customer information, check service locations, and update work progress.

Service Updates
Track technician updates, complaint history, uploaded service images, remarks, and completion details.

Spare Parts Support
Manage spare parts requirements related to service jobs and product support.

Role-Based Access
Customers, engineers, service heads, support teams, and admins can access features based on their role.

Simple Mobile Experience
Clean design, easy navigation, quick complaint access, and organized service history.

MR Care is useful for businesses that provide product service, machine support, warranty-based service, technician visits, field service, complaint tracking, and after-sales customer care.

Whether it is a new complaint, an assigned service job, a warranty check, or a completed service record, MR Care keeps service information connected in one place.