Reviews of Hostaway – Vacation Rental PMS

By: Hostaway Ltd. App

List of user reviews and ratings for Hostaway – Vacation Rental PMS

Total ratings

4.00 (Rating count: 475)

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Review summary

Users like Hostaway's responsive support, ease of use for quick tasks, and continuous improvement efforts. However, many report serious issues including inconsistent notifications, app crashes and loading failures, confusing and less functional calendar designs, and limited app features forcing reliance on desktop. Synchronization and usability concerns are common. Overall, while the platform is appreciated for its potential and support, the Android app requires significant improvements for reliability and functionality.

Pros

Great customer support with responsive and helpful staff.
App is easy to use and useful for quick tasks such as messaging and checking bookings.
Hostaway shows commitment to continuous improvement and listens to user feedback.
Financial reporting and automation features are valuable to users.
App has good functionality as an add-on complementing the desktop version.

Cons

Lack of reliable and consistent notifications, especially for bookings and messages.
Frequent app crashes, loading issues, and login problems after updates.
Poor calendar functionality: confusing new GUI, slow loading, missing key features like turnover days and price visibility.
Limited features in the app compared to desktop, requiring users to use desktop for many important tasks.
Synchronization problems causing pricing and photo management issues.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.00

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50% (11)

Date	Author	Comment
2025-01-16	Ta*****	I hate this app even more now, from the start there was no notification making it unpractical and now with the latest update you can't see the owner payout. What's the point of this app? really I wish a can give it zero stars. Can anyone suggest an alternative?
I hate this app even more now, from the start there was no notification making it unpractical and now with the latest update you can't see the owner payout. What's the point of this app? really I wish a can give it zero stars. Can anyone suggest an alternative?
2024-12-07	Je*****	No notification! What's the use of having an app if there's no notification anyway?
No notification! What's the use of having an app if there's no notification anyway?
2024-11-17	Cl*****	New update auto logged me out of my account and now the app is broken. The login screen won't even respond no matter how many times I enter credentials.
New update auto logged me out of my account and now the app is broken. The login screen won't even respond no matter how many times I enter credentials.
2024-11-17	Ge*****	Generally good, functions mostly as it should, but lacks an option for notifications when someone makes a booking. And recently on opening it hangs every time on the sign in screen for up to 10 seconds, I don't have to enter anything and sign in again but it just takes its time.
Generally good, functions mostly as it should, but lacks an option for notifications when someone makes a booking. And recently on opening it hangs every time on the sign in screen for up to 10 seconds, I don't have to enter anything and sign in again but it just takes its time.
2024-11-13	Ev*****	I use this app multiple times a day for my job. I've had the app a year and a half, but now the app isn't loading and just staying a white screen or saying no connection when I have internet. Not sure why this just started last time I updated the app on both of my phones. I have to go into the browser and search it, login from there to see my work schedule, because the app isn't working. A fast fix would be greatly appreciated. All in all a great app easy to use the platform.
I use this app multiple times a day for my job. I've had the app a year and a half, but now the app isn't loading and just staying a white screen or saying no connection when I have internet. Not sure why this just started last time I updated the app on both of my phones. I have to go into the browser and search it, login from there to see my work schedule, because the app isn't working. A fast fix would be greatly appreciated. All in all a great app easy to use the platform.
2024-10-05	Ch*****	Update 10.4.24 Still worthless! I have tried to rely on using this app for about a week and it's unusable if you plan to be a reliable and consistent property manager. 1. Notifications are inconsistent. Clicking a notification will often times bring you nowhere. Messages are missed. Some notifications are completely blank and do nothing. 2. The app limits your abilities to make any changes and you have to go to your computer. Extremely disappointed.
Update 10.4.24 Still worthless! I have tried to rely on using this app for about a week and it's unusable if you plan to be a reliable and consistent property manager. 1. Notifications are inconsistent. Clicking a notification will often times bring you nowhere. Messages are missed. Some notifications are completely blank and do nothing. 2. The app limits your abilities to make any changes and you have to go to your computer. Extremely disappointed.
2024-10-03	Fi*****	Great customer support. Constantly updating and improving their offerings.
Great customer support. Constantly updating and improving their offerings.
2024-09-13	Ka*****	Something is not syncing and I can not figure it out. My prices keep changing back to previous pricing, and the photos are virtually impossible to manage, because you can't change the order without having to delete and upload them in the order you want them to appear. This also affects the order they appear on Airbnb, and probably other sites as well, although I couldn't say for sure how other apps are affected as far as the photos go. I've asked to pay for additional training and denied.
Something is not syncing and I can not figure it out. My prices keep changing back to previous pricing, and the photos are virtually impossible to manage, because you can't change the order without having to delete and upload them in the order you want them to appear. This also affects the order they appear on Airbnb, and probably other sites as well, although I couldn't say for sure how other apps are affected as far as the photos go. I've asked to pay for additional training and denied.
2024-09-10	Hu*****	Hostaway is new to us and there are many challenges. I don't get any alerts for new guests as a most recent issue. As a co-host I have no profile foto and current guests think that I am a bot. The syndication promised to us across dozens of websites has never occurred. Support is friendly but not very knowledgeable. They seem to offer irrelevant articles for me to read to research my own problems. I'd check out Guesty or other tools first. It's been a dumpster fire for 2 months so far.
Hostaway is new to us and there are many challenges. I don't get any alerts for new guests as a most recent issue. As a co-host I have no profile foto and current guests think that I am a bot. The syndication promised to us across dozens of websites has never occurred. Support is friendly but not very knowledgeable. They seem to offer irrelevant articles for me to read to research my own problems. I'd check out Guesty or other tools first. It's been a dumpster fire for 2 months so far.
2024-08-06	Ev*****	BILLY IS AWESOME!!! Our company has been with Hostaway since the beginning (almost 7 years) and their tech support has always been 5-star. There are times when the app cannot do exactly what we need, but these instances have been rare. And the great thing is that Hostaway will actually discuss making changes in order to fulfill your needs. Hostaway is great to work with.........Especially Billy!.
BILLY IS AWESOME!!! Our company has been with Hostaway since the beginning (almost 7 years) and their tech support has always been 5-star. There are times when the app cannot do exactly what we need, but these instances have been rare. And the great thing is that Hostaway will actually discuss making changes in order to fulfill your needs. Hostaway is great to work with.........Especially Billy!.