Reviews of 遠傳心生活

By: Far EasTone Telecommunications Co. Ltd

List of user reviews and ratings for 遠傳心生活

Total ratings

4.47 (Rating count: 162,015)

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Review summary

Users repeatedly report performance lag and instability, unreliable auto payments with billing discrepancies, and UX friction such as web redirects for roaming. Language support is lacking (no English UI), and customer service/privacy concerns, especially for overseas users, are common. A minority praise the feature-rich nature and general usability, but issues dominate overall sentiment.

Pros

Feature-rich functionality (功能豐富) with potential for a cleaner UI
Positive sentiment from multiple reviews (e.g., 'Nice', 'Good', 'Very good')
Generally convenient for paying bills and managing tasks within the app

Cons

Significant performance lag and instability (lag, errors, slow after updates)
Auto payment and billing reliability problems (auto-deduction failures, hard to unsubscribe, and duplicate charges)
Cumbersome UX: roaming flow redirects to a web page requiring manual login/password, and other unintuitive interactions
Lack of English UI / language options (no easy way to change language)
Customer service and privacy concerns, including poor support and overseas usage limitations

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User Reviews

Recent rating average: 1.80

All time rating average: 4.47

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76% (35)

Date	Author	Comment
2026-05-27	Al*****	開 app 或任何操作都要等十幾秒，很慢很難用
開 app 或任何操作都要等十幾秒，很慢很難用
2026-05-03	Za*****	can you check your signal here in shengli dorm hukou..the signal is high but the internet is slow.i dont know why..
can you check your signal here in shengli dorm hukou..the signal is high but the internet is slow.i dont know why..
2026-04-29	Za*****	1 star..新竹湖口的网速太慢了……以前不是这样的……但现在……这是我最后一次用IF了。
1 star..新竹湖口的网速太慢了……以前不是这样的……但现在……这是我最后一次用IF了。