Reseñas de Openferry: Ferry Tickets

Por: Droplet Tech

Lista de reseñas y calificaciones de usuarios para Openferry: Ferry Tickets

Calificaciones totales

4.54 (Recuento de calificaciones: 1,371)

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Resumen de la reseña

User reviews are mixed. Many praise Openferry for its ease of use, in-app ticketing, stored digital tickets, and helpful ferry tracking. However, recurring problems weaken the experience: the app frequently crashes or won’t open, the payment flow can loop, and refunds or cancellations are inconsistently handled. Additional complaints cite poor customer support, extra service fees, and confusing QR/check-in processes. Overall, it’s a strong planning tool when it works, but reliability and support issues are significant drawbacks.

Ventajas

Easy to use / intuitive
In-app ticket purchase and digital tickets
Tickets stored in the app for easy access
Excellent ferry tracking information
Broad coverage of Greek ferries / planning tool

Contras

App crashes / won’t open / freezes
Payment/checkout flow loops or fails
Poor or unresponsive customer service
Extra service fees / high charges
Confusing QR code / check-in process

Actualice para ver todas las 63 reseñas

Opiniones de usuarios

Promedio de calificación reciente: 1.00

Calificación promedio de todos los tiempos: 4.54

Actualice para ver todas las 63 reseñas

29% (18)

Fecha	Autor	Comentario
2026-05-05	Yi*****	I think it's a scam app! I used this website/app to buy ferry ticket from Pasir Gudang to Batam. But when i reached the terminal, the workers there told me the ticket is not valid and I couldnt even cancel or refund from the app. Please refrain from buying from this website/app!
I think it's a scam app! I used this website/app to buy ferry ticket from Pasir Gudang to Batam. But when i reached the terminal, the workers there told me the ticket is not valid and I couldnt even cancel or refund from the app. Please refrain from buying from this website/app!
2026-04-04	Pe*****	Worst service ever. I selected my trip, went through the reschedule workflow, accepted the extra charge, then i was directed to a human operator (but the chat was closed for the day) who did nothing. App also does not show the exact location of the terminals. Had to get it from a confirmation email. Strongly not recommended.
Worst service ever. I selected my trip, went through the reschedule workflow, accepted the extra charge, then i was directed to a human operator (but the chat was closed for the day) who did nothing. App also does not show the exact location of the terminals. Had to get it from a confirmation email. Strongly not recommended.
2026-04-04	Co*****	This service is a travesty. When I get to log in it says my email address doesn't have an account associated with it. I went to support and they just told me to put my email in after clicking 'forgor password'. but that's the problem! I put in my email address and, guess what, it tells me there's no account associated with my email address, despite me booking using that email and receiving emails from them.
This service is a travesty. When I get to log in it says my email address doesn't have an account associated with it. I went to support and they just told me to put my email in after clicking 'forgor password'. but that's the problem! I put in my email address and, guess what, it tells me there's no account associated with my email address, despite me booking using that email and receiving emails from them.
2026-02-25	yL*****	All trips BOOKED here are all cancelled. They do not have a proper reason for the cancellation. Nor do they have a proper customer service to respond to your queries. Not a Good APP.
All trips BOOKED here are all cancelled. They do not have a proper reason for the cancellation. Nor do they have a proper customer service to respond to your queries. Not a Good APP.
2026-02-14	An*****	app instantly crashes after being opened
app instantly crashes after being opened
2026-01-05	Ia*****	Don't ever use this app. They take your money for non-existent ferry routes.
Don't ever use this app. They take your money for non-existent ferry routes.
2026-01-04	Mi*****	does not work when I click proceed to payment I am just sent back to the traveller details which I fill in again and the cycle repeats, same on the website thats why I tried the app
does not work when I click proceed to payment I am just sent back to the traveller details which I fill in again and the cycle repeats, same on the website thats why I tried the app
2025-12-22	A *****	App freezing the phone and does not work at all.
App freezing the phone and does not work at all.
2025-11-09	Br*****	book direct with the operator, it's cheaper and if the ferry is delayed and they change your time, they'll refund you. open ferry won't. unhelpful customer service with no number to ring
book direct with the operator, it's cheaper and if the ferry is delayed and they change your time, they'll refund you. open ferry won't. unhelpful customer service with no number to ring
2025-10-30	Ha*****	I paid extra for a ticket that was advertised as “cancel anytime,” but when I tried to cancel, Openferry refused. They claimed cancellations aren’t allowed within 48 hours — something that was never mentioned during booking. To make matters worse, it hadn’t even been 48 hours, but they still refused to cancel because I had another outbound ticket. Customer service was unhelpful, offering only generic responses and showing no real interest in resolving the issue. Overall, this company is a scam
I paid extra for a ticket that was advertised as “cancel anytime,” but when I tried to cancel, Openferry refused. They claimed cancellations aren’t allowed within 48 hours — something that was never mentioned during booking. To make matters worse, it hadn’t even been 48 hours, but they still refused to cancel because I had another outbound ticket. Customer service was unhelpful, offering only generic responses and showing no real interest in resolving the issue. Overall, this company is a scam