Reviews of EKG Updater

By: Fellow Products

List of user reviews and ratings for EKG Updater

Total ratings

1.37 (Rating count: 97)

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Review summary

Most reviews report the app is unstable: the firmware updater often fails or gets stuck, Bluetooth device selection is unreliable, and Wi‑Fi setup frequently freezes. Users also report crashes and limited features (no kettle control beyond updates). A few users note the app is simple and can work occasionally, successfully listing devices or completing an update, but overall the experience is unreliable and support is lacking.

Pros

Discovers and lists kettles via Bluetooth (some users could see their device)
Simple, minimal user interface — easy to understand when it works
Occasionally completes the intended tasks (some users reported successful Wi‑Fi connection or firmware update)

Cons

Firmware update process frequently fails or becomes stuck showing “Updating”/“Updating Soon” or “Update available” indefinitely
Cannot reliably connect to or select the kettle in the app; Bluetooth pairing/selection often non-responsive
Wi‑Fi setup or scanning freezes or fails to complete
App instability: crashes, blank white screens, or requires reinstall/factory resets
Very limited functionality (primarily firmware updates) and poor or slow customer support

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User Reviews

Recent rating average: 1.30

All time rating average: 1.37

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42% (19)

Date	Author	Comment
2025-01-27	Th*****	EKG Updater app sucks. The app failed to update then says there is an update available which you can't access. WIFI capability is why I bought the Staff EKG Pro. Without a functioning app it's pointless.
EKG Updater app sucks. The app failed to update then says there is an update available which you can't access. WIFI capability is why I bought the Staff EKG Pro. Without a functioning app it's pointless.
2024-12-08	Ma*****	Another garbage app by Fellow. Why on earth would you need two different apps from the same company? Oh, I know, to ensure there are multiple nonfunctional apps... Please address the firmware updating soon issue for the app specifically designed for updating the firmware for your premier kettle. Thanks.
Another garbage app by Fellow. Why on earth would you need two different apps from the same company? Oh, I know, to ensure there are multiple nonfunctional apps... Please address the firmware updating soon issue for the app specifically designed for updating the firmware for your premier kettle. Thanks.