Feedback ASAP

Feedback ASAP App: Accelerate Your Growth ASAP

The Feedback ASAP App simplifies tracking and enhancing your customer experience. Just tap your screen as you move from location to location.

Gain actionable insights on the go with real-time alerts based on customer feedback. Watch, listen to, or read comments to understand how your customers feel and what transpired. Compare your results with others and monitor your improvement trends. Plus, receive immediate alerts for pressing issues, enabling you to act quickly and document how you resolved feedback.

Our easy-to-read results utilize traffic-light color coding, allowing you to quickly assess whether you’re improving, declining, or maintaining status quo. Tap any circle to dive deeper into trends and gain insights into your performance for that standard. The app highlights key priorities while celebrating your successes.

Alerts Tracker

As customers provide feedback, we measure the impact of key behaviors. The Alerts Tracker enables you to sort real-time feedback effortlessly. For any low scores, you can log the actions taken to resolve issues. The app keeps it simple, focusing on your Top 3 improvements and Top 3 opportunities. Real-time alerts help you stay in tune with your customers, allowing you to be agile and responsive.

My Feedback

Access all customer feedback updated daily, including video and audio comments. All feedback is transcribed, making it easy to read and sort by date, score, or any level of your organization—from frontline team members to national levels.

My Ranking

Compare your results with those of your region or company to identify performance trends and best practices. This feature helps you set realistic goals and take action.

Filter all information by service standard, team member, and level. The app recognizes users upon login, presenting your results clearly for quick understanding of where to focus, maximizing your efforts.

Ultimately, the Feedback ASAP App is about responding to customer needs. As you improve, you enhance your team's skills and increase the number of advocates eager to recommend your services. Boost your results today!

Find out more?

If you are a Feedback ASAP customer please contact us at feedbackasap.clientsupport@feedbackasap.com or if you would like to find out more about our services please contact us at https://feedbackasap.com/contact/