Reviews of FCM Platform

By: FCM Travel Solutions

List of user reviews and ratings for FCM Platform

Total ratings

2.27 (Rating count: 95)

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Review summary

The FCM Platform app is praised for helpful real-time notifications and organizing travel details for business travelers. However, it suffers from major issues like SSO login problems that frequently leave users stuck in browsers, app crashes, and trip data not syncing correctly. Many users report poor customer support and unresolved bugs, reducing its effectiveness. Despite its potential to simplify corporate travel, these persistent technical and service problems frustrate users and limit its usability.

Pros

Provides real-time notifications and reminders for business travelers, including flight and safety updates.
Helps organize travel information into one app, making work trips easier to manage.
Simple and easy to use interface for some users.
Makes corporate traveling more manageable for business trips.

Cons

Persistent issues with Single Sign-On (SSO) authentication leading to app being stuck in browser or failing to log in.
App crashes or fails to book trips properly.
Traveler's booked trips often do not appear or are delayed in showing within the app.
Lack of responsiveness and support from customer service; emails often go unanswered.
Limited database causes problems adding hotels or trips, and some links (airline, hotel, ride requests) are broken or non-functional.

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User Reviews

Recent rating average: 2.70

All time rating average: 2.27

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217% (13)

Date	Author	Comment
2024-11-16	An*****	app for troubling passangers. no use
app for troubling passangers. no use
2024-11-15	Mi*****	Better than nothing but could be so much better. Often unable to add hotels because they are not in the FCM database. Email of trip itineraries usually fails making me add each flight individually. Sam was better.
Better than nothing but could be so much better. Often unable to add hotels because they are not in the FCM database. Email of trip itineraries usually fails making me add each flight individually. Sam was better.