Reviews of Xpress by FCB

By: First Community Bank App

List of user reviews and ratings for Xpress by FCB

Total ratings

4.34 (Rating count: 1,254)

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Review summary

Users appreciate the app's ease of use, accurate transactions, and helpful customer service. Features like bill pay, fraud alerts, and interbank transfers add value. However, multiple reviews lament recent updates causing login issues and delayed transaction updates. Several users find the interface cluttered and confusing, experience unexplained card declines, and struggle with the complicated bill pay process. Overall, while the app offers useful functionalities, recent changes have decreased reliability and user satisfaction.

Pros

Easy and practical to use with accurate transactions and balance inquiries
Good customer service with respectful and helpful support teams
Convenient features like bill pay, fraud alerts, and monthly statement downloads
Interbank transfers are now possible
Helps users avoid paper statements and keeps track of banking easily

Cons

Recent updates caused app malfunctions such as login failures, delayed or inaccurate transaction updates, and errors
User interface is cluttered and confusing, especially on the opening screen and account summary
Transactions and balances often don’t update timely, causing frustration
Card declines without clear reason despite sufficient funds
Bill pay feature is complicated and non-intuitive with too many steps

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User Reviews

Recent rating average: 3.50

All time rating average: 4.34

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35% (8)

Date	Author	Comment
2024-12-18	An*****	The app is flawless. Transactions and account balance inquiries are always accurate. Thank you for making our turbulent life easier!
The app is flawless. Transactions and account balance inquiries are always accurate. Thank you for making our turbulent life easier!
2024-12-03	Je*****	Accurate, practical, and easy to use
Accurate, practical, and easy to use
2024-11-29	mi*****	Great service and easy to operate
Great service and easy to operate
2024-11-22	Jo*****	Not working after the latest update
Not working after the latest update
2024-11-03	Ki*****	This is the worst app I have ever used I can't get nowhere with it gets stuck you should have left it alone don't you understand not to fix something that's not broken
This is the worst app I have ever used I can't get nowhere with it gets stuck you should have left it alone don't you understand not to fix something that's not broken
2024-10-28	Ja*****	Perfect when you need help answering message them they get right back at you soon as they can make couple hours tops n there respectfully n helpful..
Perfect when you need help answering message them they get right back at you soon as they can make couple hours tops n there respectfully n helpful..
2024-10-24	Hu*****	Worked fine until recent update. Won't let me sign in and doesn't update transactions or show what balance is!
Worked fine until recent update. Won't let me sign in and doesn't update transactions or show what balance is!
2024-09-20	Ja*****	Frequently errors. States :"error updating" and you funds don't transfer when you are needing then too.
Frequently errors. States :"error updating" and you funds don't transfer when you are needing then too.
2024-08-06	Ro*****	Easy to use. Balance at a glance. No longer need to call the 800 number to check transactions and balances. Bill paying is so much easier. No longer need an app for the light bill, the fuel bill, or auto insurance. Pay at all in minutes (once you set up payee). Fraud alerts. I love it. Must have app
Easy to use. Balance at a glance. No longer need to call the 800 number to check transactions and balances. Bill paying is so much easier. No longer need an app for the light bill, the fuel bill, or auto insurance. Pay at all in minutes (once you set up payee). Fraud alerts. I love it. Must have app
2024-04-05	Ry*****	It's a regular issue that my card is declined because....? You tell me. Usually around midnight. Balance will show sufficient funds. Won't work. As a family of travel workers it's quite frustrating to regularly be unable to access our funds because of a clunky app. It's 2024. Do better. Is your system a single person with an abacus tallying the accounts for the day? Plus and minus, folks! It's banking, not aeronautics. Every other institution has a functional app. Stop being worst.
It's a regular issue that my card is declined because....? You tell me. Usually around midnight. Balance will show sufficient funds. Won't work. As a family of travel workers it's quite frustrating to regularly be unable to access our funds because of a clunky app. It's 2024. Do better. Is your system a single person with an abacus tallying the accounts for the day? Plus and minus, folks! It's banking, not aeronautics. Every other institution has a functional app. Stop being worst.