Sistema Farol de Qualidade

The SFQ (Quality Lighthouse System) was developed to streamline and standardize the periodic assessment process carried out by the mall's leadership team, which includes managers and coordinators during weekly shifts, weekends, and holidays.

Before implementing the SFQ, assessments were conducted informally and recorded in PowerPoint presentations, making continuous analysis and historical tracking of this information difficult. With the SFQ, on-call staff have access to an organized structure with previously defined and standardized items, such as store activity, food court status, the existence of QRUs, and other aspects relevant to the mall's operations.

By conducting assessments through the app, on-call staff can record not only quantitative aspects but also important qualitative observations, which are centralized and accessible for future monitoring. The records are automatically converted into indicators, graphs, and reports, allowing for more detailed and informed analysis during weekly meetings, in addition to contributing to strategic decisions based on concrete data.

The system also offers administrative flexibility, allowing administrators to dynamically manage assessment items, allowing them to add new relevant aspects or deactivate those that no longer meet the mall's needs.

With SFQ, the mall gains operational efficiency, clarity in internal communication, and an enhanced strategic vision, always updated as business demands evolve.