Reviews of FARFETCH - Shop Luxury Fashion

By: Farfetch UK Limited App

List of user reviews and ratings for FARFETCH - Shop Luxury Fashion

Total ratings

4.85 (Rating count: 39,394)

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Review summary

Reviewers frequently praise Farfetch for its large luxury selection and a user-friendly app experience, with comments about fast delivery and reliable service in some cases. However, recurring issues concern refunds and returns (long delays, minimal communication, and no exchanges), customer service quality, and app reliability (region mismatches, crash issues, and security warnings). Authenticity and item accuracy are also questioned (descriptions not always matching, questions about origins). Some users report delivery errors and price perceptions. Overall, strong catalog and usability clash with slow refunds, weak support, and occasional technical/security concerns.

Pros

Large, abundant selection of luxury designer items with easy browsing.
Generally reliable service and high-quality items, with prompt responses when contacted.
User-friendly app with easy navigation and good item findability.
Positive delivery experiences in some reviews (fast/reliable shipping).
Helpful features like 'Make an Offer' to negotiate prices.

Cons

Refund delays and slow refund processing (weeks to refund).
Poor customer service and minimal communication.
App reliability and security concerns (region changes, crashes, unauthorized payment warnings, OTP requirements).
Returns or exchanges are restricted (no option to exchange).
Authenticity/accuracy concerns about items and origin.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.85

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25% (44)

Date	Author	Comment
2026-08-07	De*****	Downloaded the app for the advertised discount on my first app purchase, only to find it doesn't apply to all brands. Edit: I did try you customer support but it was not helpful
Downloaded the app for the advertised discount on my first app purchase, only to find it doesn't apply to all brands. Edit: I did try you customer support but it was not helpful
2026-08-05	*****	Easy to shop
Easy to shop
2026-08-05	Gr*****	£15 delivery in UK on a £100 jumper. Never seen anything like that delivery price before. Ludicrous.
£15 delivery in UK on a £100 jumper. Never seen anything like that delivery price before. Ludicrous.
2026-08-05	Si*****	Great service and great products. Thank you for your wonderful business!
Great service and great products. Thank you for your wonderful business!
2026-08-02	Ma*****	I love Farfetch, I can find the best brands here!
I love Farfetch, I can find the best brands here!
2026-08-01	ev*****	I love this site!!!
I love this site!!!
2026-08-01	Ki*****	I love use Farfetch.So many great deals and fast delivery.
I love use Farfetch.So many great deals and fast delivery.
2026-07-30	Ma*****	top
top
2026-07-27	Ke*****	Keep crushing, I'm running Android 16.
Keep crushing, I'm running Android 16.
2026-07-26	Sc*****	is good!
is good!