Date	Author	Comment
2023-11-30	Mo*****	The shipping company's customer service was disappointingly slow and unresponsive, demonstrating a concerning disregard for addressing customer concerns. Their lack of timely replies and ignorance towards issues raised showed a clear negligence towards customer satisfaction. Given this experience, I am inclined to avoid using their service in the future. I wouldn't recommend it to anyone seeking reliable and responsive shipping services, as their poor customer service can be frustrating.
The shipping company's customer service was disappointingly slow and unresponsive, demonstrating a concerning disregard for addressing customer concerns. Their lack of timely replies and ignorance towards issues raised showed a clear negligence towards customer satisfaction. Given this experience, I am inclined to avoid using their service in the future. I wouldn't recommend it to anyone seeking reliable and responsive shipping services, as their poor customer service can be frustrating.
2023-10-09	Sa*****	The app is not bad. But the customer service is very very poor. Every time you need customer service they send you Chinese signs and no one is there to read and respond to your concerns.
The app is not bad. But the customer service is very very poor. Every time you need customer service they send you Chinese signs and no one is there to read and respond to your concerns.
2023-06-20	Ke*****	I tried to register but I cannot receive a verification code, please fix your application.
I tried to register but I cannot receive a verification code, please fix your application.
2022-08-31	da*****	Keeps asking to accept the terms and conditions where there is no box to tick! useless!!
Keeps asking to accept the terms and conditions where there is no box to tick! useless!!
2022-07-20	Ch*****	Can't register. Verification code not being sent to my different phone numbers. Other methods still take you to the phone number.
Can't register. Verification code not being sent to my different phone numbers. Other methods still take you to the phone number.
2022-03-15	JO*****	The service offered is ok. But communication with the app is terrible. No one on one communication is feasible due to Chinese language pop ups.
The service offered is ok. But communication with the app is terrible. No one on one communication is feasible due to Chinese language pop ups.
2022-01-26	Ke*****	The service is excellent, but requires better customer support. Shipping was very fast. I will like the app to enable decimal input for entering weight when calculating Shipping cost.
The service is excellent, but requires better customer support. Shipping was very fast. I will like the app to enable decimal input for entering weight when calculating Shipping cost.
2021-06-04	Je*****	It's great, and their customer service person Abby is amazing and very helpful
It's great, and their customer service person Abby is amazing and very helpful
2021-03-10	Ni*****	Even something as simple as sending a verification doesn't work? The agents replies are slow! Whats the point of this app????
Even something as simple as sending a verification doesn't work? The agents replies are slow! Whats the point of this app????
2020-12-09	Ra*****	It is a great app, and i dont have any challenges using it, except why is customer service still in chinese even after changing language to english ??
It is a great app, and i dont have any challenges using it, except why is customer service still in chinese even after changing language to english ??

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