Reviews of FactSet

By: FactSet Research Systems App

List of user reviews and ratings for FactSet

Total ratings

3.70 (Rating count: 191)

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Review summary

The FactSet 3.0 Android app is criticized for frequent crashes, buggy behavior, and poor usability. Key features like watchlists and push notifications are missing, and the login process often fails. While some users appreciate its speed and visual redesign, the app lacks functionality compared to competitors and the iOS version. Users feel the app has not improved over time despite high licensing costs, making it almost unusable for daily professional use.

Pros

App is good for reading research content efficiently.
The app is faster than the Windows application and doesn't require fingerprint scanners.
The redesign looks visually appealing.
Useful for users who want mobile access to FactSet's services.
Some users find it helpful despite limitations.

Cons

App frequently crashes and is extremely buggy, often unable to open properly.
Lacks key functionalities such as watchlist news feed, portfolio customization, and push notifications.
User interface and usability are poor, with multiple touches required and information poorly organized.
Login process is problematic, with issues receiving confirmation codes leading to lockouts.
Minimal updates and improvements have been made for a long time, especially compared to iOS and competitors like Bloomberg.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.70

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50% (10)

Date	Author	Comment
2024-01-25	Wi*****	straight up doesn't work on Android - crashes all the time - basic functionality like listening to an earnings call audio will crash - factset rep said it's a super complex issue to fix - this is supposedly a tech company that can't figure out how to play an MP3 without the app crashing? and now for months I can't get past the splash screen on my phone - app won't even open. pathetic product for a license that costs thousands of dollars.
straight up doesn't work on Android - crashes all the time - basic functionality like listening to an earnings call audio will crash - factset rep said it's a super complex issue to fix - this is supposedly a tech company that can't figure out how to play an MP3 without the app crashing? and now for months I can't get past the splash screen on my phone - app won't even open. pathetic product for a license that costs thousands of dollars.
2023-07-30	A *****	App is extremely buggy. It won't even open for me anymore.
App is extremely buggy. It won't even open for me anymore.
2022-01-05	Ty*****	Basically no usability vs the iOS version, no push notifications for news, terrible UI, terrible interface, entire app needs an overhaul.
Basically no usability vs the iOS version, no push notifications for news, terrible UI, terrible interface, entire app needs an overhaul.
2021-11-07	Ma*****	Terrible app considering that my firm pays thousands of dollars for this. This is nothing compared to Bloomberg. I wish Factset learns a bit from them to try to be better. This app has no improvement for a long time. I rely on free apps from yahoo to survive. Having this app is essentially useless, which is somewhat close to their platform anyway vs. Bloomberg.
Terrible app considering that my firm pays thousands of dollars for this. This is nothing compared to Bloomberg. I wish Factset learns a bit from them to try to be better. This app has no improvement for a long time. I rely on free apps from yahoo to survive. Having this app is essentially useless, which is somewhat close to their platform anyway vs. Bloomberg.
2021-04-27	Sc*****	Desperately needs an update
Desperately needs an update
2021-04-07	Ma*****	Factset has made minimal effort to improve this app over the years. Very glitchy and unrefined. Functionality is probably 5% of the Facset workstation (actually, maybe 3%). It's basically and practically useless and I've had to rely on other sources while on the road or in transit.
Factset has made minimal effort to improve this app over the years. Very glitchy and unrefined. Functionality is probably 5% of the Facset workstation (actually, maybe 3%). It's basically and practically useless and I've had to rely on other sources while on the road or in transit.
2021-01-28	Iu*****	Couldn't even log in....add your email...get confirmation code....yet nothing in my email inbox or spam folder...
Couldn't even log in....add your email...get confirmation code....yet nothing in my email inbox or spam folder...
2020-11-18	Cr*****	Really good app when working. Freezing continuously lately though!
Really good app when working. Freezing continuously lately though!
2019-06-17	A *****	Upgrade
Upgrade
2019-04-05	A *****	Poor functionality & it's not possible to create watch lists. The app doesn't has much else to offer.
Poor functionality & it's not possible to create watch lists. The app doesn't has much else to offer.