Reviews of Extron Control

By: Extron Electronics App

List of user reviews and ratings for Extron Control

Total ratings

3.67 (Rating count: 53)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the app's functionality and smooth, simple interface that scales well on Android devices. The addition of Android support was well received. However, users often face slow connection times and frequent timeouts when switching apps, causing frustration. A recent update broke backward compatibility with older firmware without warning, leading to loss of remote control for some users. Additionally, some find the app lacks clear instructions on connecting to added systems, impacting usability.

Pros

App works well and provides remote control functionality
Supports Android OS interface making it simple and smooth to use
Scales well to various screen resolutions
Supports projects on version 3.x or greater
First-time Android support received positively

Cons

Slow connection time, taking around 30 seconds to connect
Connection frequently times out when switching apps
Recent update broke compatibility with firmware prior to version 3.02 without clear notification
Lack of clarity on how to connect to a system after adding it

User Reviews

Recent rating average: 3.60

All time rating average: 3.67

5 star

20% (2)

Date	Author	Comment
2023-09-02	Er*****	Etwin
Etwin
2022-05-24	vo*****	Takes 30 seconds to connect. Connection will timeout every time you switch apps. I don't see how this can be acceptable given the cost of the LinkLicense. Very disappointed.
Takes 30 seconds to connect. Connection will timeout every time you switch apps. I don't see how this can be acceptable given the cost of the LinkLicense. Very disappointed.
2021-02-16	EN*****	Good
Good
2020-06-20	Sa*****	Thanks, It works wonderfully 👍
Thanks, It works wonderfully 👍
2019-11-08	A *****	Works great. Just make sure projects are on version 3.x or greater.
Works great. Just make sure projects are on version 3.x or greater.
2019-05-24	A *****	The May 2 update no longer works with any control unit with firmware prior to 3.02. This was not listed in the app description, so I've now lost remote control of most of my systems.
The May 2 update no longer works with any control unit with firmware prior to 3.02. This was not listed in the app description, so I've now lost remote control of most of my systems.
2018-09-14	A *****	Works great, but the initial time to connect is a little slow.
Works great, but the initial time to connect is a little slow.
2016-12-14	A *****	How do you actually connect to a system when you add it? In room manager mode I see two systems that I added but how do I connect to them?
How do you actually connect to a system when you add it? In room manager mode I see two systems that I added but how do I connect to them?
2016-12-13	A *****	The app follows Android OS interface. Simple, Smooth, Scales beautifully to various screen resolutions
The app follows Android OS interface. Simple, Smooth, Scales beautifully to various screen resolutions
2016-12-13	A *****	Thrilled to finally see Android support!
Thrilled to finally see Android support!