Reviews of expressPay

By: expressPay Ghana Limited

List of user reviews and ratings for expressPay

Total ratings

4.40 (Rating count: 3,478)

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Review summary

Users find expressPay generally fast, convenient, and supported by helpful customer service. However, multiple reviews cite problems with delayed or stuck transactions, difficulty using foreign cards, and broken authentication features. High fees, app responsiveness issues, and limited offline capabilities also frustrate users. While many have had positive long-term experiences, recurring technical and billing issues diminish overall satisfaction.

Pros

App is generally fast, agile, and convenient for digital banking and transactions.
Customer service is responsive and helpful when issues are reported.
Offers multiple payment options and has an intuitive user interface with good attention to detail.
Has been reliable for many users over extended periods.
Transparent on fees and includes useful payment information upfront.

Cons

Issues with delayed or stuck transactions and refunds taking several days to process.
Problems with linking or using foreign/VISA cards leading to inability to top up or pay vendors.
Authentication features like fingerprint and Face ID are either broken or not supported, causing inconvenience.
High charges/fees that some users find excessive or unfair compared to mobile network charges.
App responsiveness issues after updates and lack of offline functionality when out of data or airtime.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.40

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24% (19)

Date	Author	Comment
2026-06-17	Au*****	# always active and never disappoint. I was excited the day I received a call from express pay about a wrong transaction I made without my knowing. I was informed and it was fixed for me immediately. # Trusted # Easy to use
# always active and never disappoint. I was excited the day I received a call from express pay about a wrong transaction I made without my knowing. I was informed and it was fixed for me immediately. # Trusted # Easy to use
2026-06-17	Qu*****	sucks only works for the other country not met for use in the usa
sucks only works for the other country not met for use in the usa
2026-06-11	Od*****	wow great ever
wow great ever