Reviews of Exoticca: Travelers’ App

By: Exoticca Travel US, Inc.

List of user reviews and ratings for Exoticca: Travelers’ App

Total ratings

4.58 (Rating count: 1,747)

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Review summary

Users praise Exoticca for its knowledgeable and friendly tour guides, good hotel selections, and well-organized trips with smooth logistics and helpful customer service. However, multiple reviewers report itinerary changes after booking, inconvenient hotel locations, rushed schedules, and connection issues affecting the quality of some tours. The app is appreciated for ease of use and detailed information, yet travelers caution about relying solely on initial itineraries. Overall, Exoticca provides a largely positive travel experience, with room for improvements in itinerary stability and accessibility.

Pros

Tour guides are knowledgeable, professional, and friendly, enhancing the travel experience.
Hotels and accommodations are generally good and well-selected, with some upscale options.
The app and overall trip organization make the travel process easy and well-planned.
Transfers, transportation, and logistics are managed smoothly most of the time.
Customer service is responsive and helpful in resolving issues promptly.

Cons

Itineraries often change after booking, causing inconvenience and frustration for travelers.
Some hotel locations are far from main points of interest, requiring additional transportation.
Certain trips have tight or rushed schedules, making it hard to keep up, especially for older travelers or those with physical limitations.
Occasional problems with connections and flight transfers lead to missed tours and added stress.
Some excursions or side trips do not meet expectations, such as blocked routes or less than ideal accommodations in certain locations.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.58

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1% (1)

Date	Author	Comment
2024-12-09	Ro*****	great trip, the hotels were very good, the tour guides were fantastic, especially Christian in San Cristobal, very very good guide, highly recommended him, the biggest complaint was that we didn't get to the Amazon. We were told that the roads were blocked and that we could not get there. We paid $109. each for an excursion and instead we spend 8 hours on the bus stopping at different locations. This was not what we wanted to experience. Very disappointing.
great trip, the hotels were very good, the tour guides were fantastic, especially Christian in San Cristobal, very very good guide, highly recommended him, the biggest complaint was that we didn't get to the Amazon. We were told that the roads were blocked and that we could not get there. We paid $109. each for an excursion and instead we spend 8 hours on the bus stopping at different locations. This was not what we wanted to experience. Very disappointing.
2024-12-07	Te*****	My 1st trip with Exoticca and it was everything I expected. Great attention to detail. All I had to do was pay and show up! The tour guide Isabel and driver Sergei were wonderful and considerate. The hotels, transfers, tour stops and everything were on point. It was also nice to meet new travel mates and new friends.
My 1st trip with Exoticca and it was everything I expected. Great attention to detail. All I had to do was pay and show up! The tour guide Isabel and driver Sergei were wonderful and considerate. The hotels, transfers, tour stops and everything were on point. It was also nice to meet new travel mates and new friends.