Reviews of FiveStar FanPerks

By: FiveStar Food Mart

List of user reviews and ratings for FiveStar FanPerks

Total ratings

4.20 (Rating count: 290)

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Review summary

Many users find the app useful for saving on gas and enjoy friendly store staff. However, widespread login and technical problems, such as account access failures and inability to redeem points, heavily impact the user experience. The automatic expiration of reward points after 30 days is also a major complaint. Additionally, the app lacks some informative features like gas prices, and poor customer support contributes to negative reviews overall.

Pros

Cashiers and store staff are friendly and helpful.
The app allows users to save on gas and other purchases through rewards.
When it functions, the app provides quick and easy access to rewards.

Cons

Frequent issues with logging in, including inability to sign in and password reset not working.
Technical problems prevent users from redeeming points or updating account information.
Points expire after 30 days, which frustrates users who lose earned rewards.
App lacks features such as gas prices and detailed information that previous versions had.
Poor customer support and unresolved issues lead to user frustration and discontinuing use.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.20

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19% (19)

Date	Author	Comment
2026-04-28	Ro*****	Nice people
Nice people
2026-02-27	Le*****	easy to use app. Great way for saving a little money. but the location I signed up for the membership was rude. the man who was the cashier was vary rude and seemed irritated when I was asking simple questions. I didn't ask anything that would have been hard to figure out for someone who works there. But I think he just didn't like his job or maybe had a bad day. Either way he was rude or I would rate this place better. Oh well people just don't have any customer skills anymore!
easy to use app. Great way for saving a little money. but the location I signed up for the membership was rude. the man who was the cashier was vary rude and seemed irritated when I was asking simple questions. I didn't ask anything that would have been hard to figure out for someone who works there. But I think he just didn't like his job or maybe had a bad day. Either way he was rude or I would rate this place better. Oh well people just don't have any customer skills anymore!
2026-01-31	Sa*****	f'real perk / club still isn't working
f'real perk / club still isn't working