Reviews of MyUsage Mobile

By: Exceleron Software App

List of user reviews and ratings for MyUsage Mobile

Total ratings

4.30 (Rating count: 4,200)

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Review summary

Users praise MyUsage Mobile for ease of use, budgeting help, and timely usage insights, along with helpful support. However, several reviews highlight reliability problems (glitches and intermittent failures) and data issues (missing or outdated usage data). Some also desire more information and features in the app (easy access to statements and more usage breakdown). Overall, strengths are usability and budgeting aid; drawbacks focus on reliability and data availability.

Pros

Easy to use and intuitive interface.
Helps manage usage and keeps you on track to pay on time and stay within budget.
Provides up-to-date daily usage information for self-monitoring and energy saving.
Accessible on the go and across devices (computer-friendly and at your fingertips).
Helpful customer support when issues arise.

Cons

Reliability issues: the app doesn’t always work and users report glitches.
Data availability and freshness problems: some accounts show no usage data, and readings/reporting can be outdated or stop unexpectedly.
Limited in-app information and missing features: bills/statements are hard to locate and users want more usage details.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.30

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22% (21)

Date	Author	Comment
2026-09-03	Do*****	This App Stinks!! half the time this app is not working so looks like I got to get dress and go up there in person to pay the high light bill cause im not going to pay a 3.00 dallar fee to pay over the phone the light bill is already high for a 1 bed 1 bath apartment and the sad thing is I had 221.00 light bill went to Florida for 3 weeks for family reunion and came home find my light bill high 221.00 no one here for 3 weeks to use any lights I know the meter man is lyingi csnt afford dothan😳
This App Stinks!! half the time this app is not working so looks like I got to get dress and go up there in person to pay the high light bill cause im not going to pay a 3.00 dallar fee to pay over the phone the light bill is already high for a 1 bed 1 bath apartment and the sad thing is I had 221.00 light bill went to Florida for 3 weeks for family reunion and came home find my light bill high 221.00 no one here for 3 weeks to use any lights I know the meter man is lyingi csnt afford dothan😳
2026-09-02	Ly*****	my f ing app will not open AGAIN !!!!!!!!! help please we have to pay bills! asap!!!
my f ing app will not open AGAIN !!!!!!!!! help please we have to pay bills! asap!!!
2026-09-01	Me*****	easy all around. see your account, pay your account, see your daily usage and adjust. they didn't go overboard with bells and whistles. simple easy to use and takes care of business.
easy all around. see your account, pay your account, see your daily usage and adjust. they didn't go overboard with bells and whistles. simple easy to use and takes care of business.
2026-08-26	Ja*****	it's kinda hard to get some information on exactly what you need to keep your power on
it's kinda hard to get some information on exactly what you need to keep your power on
2026-08-02	Bu*****	love it
love it
2026-07-20	ar*****	EXCELLENT
EXCELLENT
2026-06-30	UN*****	cool and easy app to use
cool and easy app to use
2026-06-24	Du*****	since update it doesn't show anything, I loved this app initially. then my bank switched to discover debit cards. which I can't use on here. and now the the app has updated, I can't see any of my info. trash.
since update it doesn't show anything, I loved this app initially. then my bank switched to discover debit cards. which I can't use on here. and now the the app has updated, I can't see any of my info. trash.
2026-06-15	Ti*****	It was fine before the latest update. Every aspect of this update is making the entire app take forever to load. it looks as though it could be more user friendly but honestly I wouldn't know because of the lag time. I never had any problems like this before the updated layout. Hopefully they'll put some patches in and this will be fixed before we know it. I really hope so because I'd love to change this review.
It was fine before the latest update. Every aspect of this update is making the entire app take forever to load. it looks as though it could be more user friendly but honestly I wouldn't know because of the lag time. I never had any problems like this before the updated layout. Hopefully they'll put some patches in and this will be fixed before we know it. I really hope so because I'd love to change this review.
2026-06-09	Ab*****	very convenient, easy to use
very convenient, easy to use