Reviews of EW Pay

By: EastWest Bank App

List of user reviews and ratings for EW Pay

Total ratings

4.09 (Rating count: 2,094)

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Review summary

EW Pay offers innovative NFC-enabled payments with convenient features like card locking/unlocking, but many users report frequent crashes, session expirations, and login issues making the app unreliable. Users highlight slowness, repeated errors, and compatibility problems after updates. While support is active and some users succeed in payments, the app needs significant improvement for stability, offline use, and user experience to be a dependable payment solution.

Pros

The app offers NFC-enabled payment which is innovative and convenient for local users.
Convenient features like locking/unlocking cards and tap-to-pay without using a physical card were appreciated.
The app can be useful and handy after a few restarts despite some issues.
Customer service has responded to some problems, showing active support.
Some users successfully registered their cards and made payments using the app.

Cons

Frequent app crashes, especially after updates, making it unreliable and often unusable.
Session expiration issues causing users to log in daily or more frequently than needed.
Login difficulties and errors such as 'Internal error' and 'Undefined error' prevent app usage.
The app consumes patience due to slowness, crashing, and looping restart errors.
Limited offline or no-data functionality and confusing or repetitive feedback prompts.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.09

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48% (11)

Date	Author	Comment
2024-12-15	Je*****	App improved! Still smooth as expexted
App improved! Still smooth as expexted
2024-12-14	Jo*****	Kindly fix the session expiration. It expires daily which is unnecessary considering other banking apps like BPI are able to keep user sessions properly.
Kindly fix the session expiration. It expires daily which is unnecessary considering other banking apps like BPI are able to keep user sessions properly.
2024-12-07	Ch*****	i was beating my friend to the bill & the app crashed. 2 stars because i saved a bit of money
i was beating my friend to the bill & the app crashed. 2 stars because i saved a bit of money
2024-11-08	Ro*****	Sometimes the app can be temperamental, and you may need to reopen it a few times before it works. Ensure NFC is on and you have a strong signal for a smoother experience. EastWest Pay stands out as the first Philippine bank to offer NFC-enabled payments. While NFC tap-to-pay is standard in other countries -even at small stores- this is a significant step forward locally, making EastWest a leader in payment and banking innovation in the Philippines.
Sometimes the app can be temperamental, and you may need to reopen it a few times before it works. Ensure NFC is on and you have a strong signal for a smoother experience. EastWest Pay stands out as the first Philippine bank to offer NFC-enabled payments. While NFC tap-to-pay is standard in other countries -even at small stores- this is a significant step forward locally, making EastWest a leader in payment and banking innovation in the Philippines.
2024-09-15	Ma*****	So hard to log in. There's always a prompt to Restart the app.
So hard to log in. There's always a prompt to Restart the app.
2024-09-09	Al*****	Cannot open the app. It says "Internal eroor has occurred. Your session has expired. Press restart button". When start button is pressed, nothing happens.
Cannot open the app. It says "Internal eroor has occurred. Your session has expired. Press restart button". When start button is pressed, nothing happens.
2024-08-24	De*****	App is perfectly working las time, but know it keeps on crashing
App is perfectly working las time, but know it keeps on crashing
2024-08-13	Dn*****	I just downloaded it because of the ads I saw on Instagram. Unfortunately, it won’t open; it keeps crashing and closes the app. How come it was able to go into production without compatibility testing on different types of devices? This could have been easily done.
I just downloaded it because of the ads I saw on Instagram. Unfortunately, it won’t open; it keeps crashing and closes the app. How come it was able to go into production without compatibility testing on different types of devices? This could have been easily done.
2024-08-04	Jo*****	Still need app enhancement especially on offline and no data mode. A more visible contactless icon on the payment module. Notification after a successful transaction or successful tap.
Still need app enhancement especially on offline and no data mode. A more visible contactless icon on the payment module. Notification after a successful transaction or successful tap.
2024-08-01	Ch*****	Not a review but a request. Please please please have this app available for Mastercard holders as well. Thank you
Not a review but a request. Please please please have this app available for Mastercard holders as well. Thank you