Reviews of EveryPlate: Cooking Simplified

By: HelloFresh SE

List of user reviews and ratings for EveryPlate: Cooking Simplified

Total ratings

4.27 (Rating count: 27,312)

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Review summary

Users frequently praise EveryPlate for tasty, affordable meals and an easy-to-use experience with clear recipe photos. However, recurring issues include billing after cancellation, app bugs, questionable food quality, weak customer service, and receiving wrong or missing items. These active problems overshadow the positives for many users.

Pros

Delicious, tasty meals.
Easy-to-follow recipes with photos and clear descriptions.
Affordable pricing and good value.
Good portion sizes that satisfy appetite.

Cons

Billing and cancellation issues, including charges after cancellation and overpayments.
Frequent app bugs and crashes; problems changing meals and login issues.
Poor food quality and safety concerns (freshness, missing ingredients, and food safety incidents).
Weak customer service and refund handling.
Receiving wrong items or missing ingredients in boxes.

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User Reviews

Recent rating average: 1.50

All time rating average: 4.27

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2% (106)

Date	Author	Comment
2026-06-04	Ma*****	food options are great but sometimes the app likes to not open and stays on the main screen with just the logo. can't check on my order that didn't show up when it was supposed to.
food options are great but sometimes the app likes to not open and stays on the main screen with just the logo. can't check on my order that didn't show up when it was supposed to.
2026-05-29	Ja*****	Stole $60 put of my account. I did not even place an order as I decided I wasn't interested in the service. They took the money anyway even though I cancelled membership immediately. Don't give them your card info they are not trustworthy. would rate 0 stars if I could
Stole $60 put of my account. I did not even place an order as I decided I wasn't interested in the service. They took the money anyway even though I cancelled membership immediately. Don't give them your card info they are not trustworthy. would rate 0 stars if I could
2026-05-25	St*****	Been the 3rd time the delivery was put in the wrong place and WITH missing ingredients. When explaining to the customer service, all they can say is, to send in a report. Better off with a different subscription service rather than this sorry excuse!
Been the 3rd time the delivery was put in the wrong place and WITH missing ingredients. When explaining to the customer service, all they can say is, to send in a report. Better off with a different subscription service rather than this sorry excuse!