Reviews of Workforce for ArcGIS

By: Esri App

List of user reviews and ratings for Workforce for ArcGIS

Total ratings

3.04 (Rating count: 121)

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Review summary

The Workforce for ArcGIS Android app is valued for its integration with other ESRI apps, efficient data management between field and office, and its powerful role in dispatching and managing field crews. However, many users face persistent crashing and freezing problems, especially on certain Samsung devices. Loading tasks and attachments is often unreliable, and UI issues like the map zoom resetting annoy users. The absence of offline capabilities and problems with new basemaps further limit its usability in the field.

Pros

Integrates well with other apps like Navigator and Collector, facilitating workflow between field tasks and directions.
Effective in organizing and managing data transfer between field workers and back office.
Powerful tool for field crew management and dispatching, improving operational efficiency.
Regularly updated, suggesting ongoing support and feature improvements.

Cons

Frequent crashing issues, especially on certain Android devices like Samsung Galaxy S9+ and S10+.
Problems loading tasks, assignments, pictures, and attachments reliably.
User interface issues such as map zoom resetting when switching views, and lack of UI customization like collapsible assignments on tablets.
Lacks offline work capability, limiting usability in areas without internet connectivity.
Freezes on load screen sometimes, particularly when using different basemaps, making the app unusable.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.04

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33% (4)

Date	Author	Comment
2024-09-19	ch*****	works some of the time lots of crashes
works some of the time lots of crashes
2021-09-26	Co*****	Absolutely awful app, almost never loads tasks for my job on my Samsung s10+
Absolutely awful app, almost never loads tasks for my job on my Samsung s10+
2021-08-11	Je*****	Unable to load pics or attachments, crashes often, won't load assignments often- requires device (phone) restart to remedy any of these issues. Also annoying that map zooms out each time you switch from assignment to view map.
Unable to load pics or attachments, crashes often, won't load assignments often- requires device (phone) restart to remedy any of these issues. Also annoying that map zooms out each time you switch from assignment to view map.
2020-06-08	Cl*****	My app keeps crashing and it looks like it is because I have an android phone(Galaxy S9+). Please help fix this.
My app keeps crashing and it looks like it is because I have an android phone(Galaxy S9+). Please help fix this.
2020-01-31	A *****	I don't know how people do manage and dispatch field crews without this app. It ties into Navigator for directions, then pops open Collector when you get to your "task."
I don't know how people do manage and dispatch field crews without this app. It ties into Navigator for directions, then pops open Collector when you get to your "task."
2019-01-04	A *****	The app keeps crashing. Our work crew cannot open and start their assignment properly. It works totally fine with iOS though. Please fix this Android version.
The app keeps crashing. Our work crew cannot open and start their assignment properly. It works totally fine with iOS though. Please fix this Android version.
2018-07-12	A *****	Blank white screen upon log in
Blank white screen upon log in
2018-04-26	A *****	Please allow the assignments box to collapse on tablet version to make the entire screen usable? Collector has this feature, please allow the ability to collapse or hide assignments.
Please allow the assignments box to collapse on tablet version to make the entire screen usable? Collector has this feature, please allow the ability to collapse or hide assignments.
2017-05-03	A *****	Workforce helps move data from the back office to the field and back again in an organised and easy way.
Workforce helps move data from the back office to the field and back again in an organised and easy way.
2017-04-06	A *****	All encompassing app for collecting and sharing information between the field and office! Very powerful and constantly updated
All encompassing app for collecting and sharing information between the field and office! Very powerful and constantly updated