Reviews of ABELA

By: TransIT

List of user reviews and ratings for ABELA

Total ratings

2.50 (Rating count: 228)

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Review summary

Reviews are mixed: many users praise the app as helpful and time-saving when it works, but multiple reports highlight serious problems — booking/payment failures, registration/login errors, missing train times, and poor UX/localization with unclear errors. These recurring issues drive most negative feedback.

Pros

Some users find booking and payment easy and reliable — it saves time and effort.
Several reviewers call the app helpful, very good or excellent when it works.
When functioning properly the app provides the core ticketing features users need.

Cons

Frequent booking/reservation failures and payment problems (payments taken but bookings not completed).
Registration and login issues: inability to create accounts, refused passwords, and unclear validation messages.
Train schedule info often missing — departure/arrival times not shown during search or reservation.
Poor UX and localization: confusing checkout flow (skips review), bad translations, inability to reuse passenger data, and unhelpful error messages.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.50

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57% (12)

Date	Author	Comment
2025-01-08	mo*****	I will not forget the first app ever help me like google earth. For Supporting google
I will not forget the first app ever help me like google earth. For Supporting google
2024-11-11	Ma*****	No email after booking a ticket
No email after booking a ticket
2024-07-16	Ab*****	To many errors
To many errors
2024-06-24	mo*****	The app is not working 😕
The app is not working 😕
2024-03-01	Sa*****	I want to change some personal information it can,t
I want to change some personal information it can,t
2024-02-05	Ma*****	Very very bad app, i think this is the worest 😵
Very very bad app, i think this is the worest 😵
2024-02-01	As*****	The app didn't book the ticket although the money was taken
The app didn't book the ticket although the money was taken
2023-08-19	Ge*****	Bad system ..the reservation not work ..and refuse correct password!!!
Bad system ..the reservation not work ..and refuse correct password!!!
2023-07-22	Wa*****	App not allowing registration of new users. No clear message explains what data is missing. Poor user experience.
App not allowing registration of new users. No clear message explains what data is missing. Poor user experience.
2023-05-31	St*****	Easy to book reservation and pay tickets. Worked perfectly!
Easy to book reservation and pay tickets. Worked perfectly!