Reviews of myEppendorf

By: Eppendorf App

List of user reviews and ratings for myEppendorf

Total ratings

1.92 (Rating count: 88)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the myEppendorf app promising for managing products and points, but it suffers from major functional issues including a non-working barcode scanner, login and registration difficulties, unresponsive drop-down menus, frequent crashes, and poor customer support. These problems drastically limit the app's usability, leading to significant user frustration and low satisfaction.

Pros

App offers potential convenience for managing Eppendorf products and points.
Provides a scanning feature intended to simplify product registration and point collection.
Attempts to integrate user account management for Eppendorf services.

Cons

Barcode scanner for product registration frequently doesn't work or directs users incorrectly.
Users face difficulties logging in or completing the registration process.
Drop-down menus, especially for selecting products during point registration, often do not function.
App crashes, lags, or remains unresponsive, impairing usability.
Customer support is unhelpful, failing to resolve key issues such as login problems.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 1.92

Upgrade to see all 20 reviews

90% (18)

Date	Author	Comment
2023-09-22	Sh*****	Cant login. Cant scan. App doesnt open and cant be used for its intended purpose.
Cant login. Cant scan. App doesnt open and cant be used for its intended purpose.
2023-08-22	Br*****	You can't scan any of your products to register. Takes you to an irrelevant page when you try to scan.
You can't scan any of your products to register. Takes you to an irrelevant page when you try to scan.
2023-03-31	Ev*****	it is complicated just to register products, I have to open an account, register, and it took me again to a request to download app, and interestingly ask me again to register. Ok, enough!
it is complicated just to register products, I have to open an account, register, and it took me again to a request to download app, and interestingly ask me again to register. Ok, enough!
2023-01-01	Da*****	Fantastic comfort with eppendorf around!
Fantastic comfort with eppendorf around!
2021-10-14	Ma*****	The best use of it would have been if we could properly scan the eppoints! But alas the barcode scanner doesn't work at all.
The best use of it would have been if we could properly scan the eppoints! But alas the barcode scanner doesn't work at all.
2021-09-16	De*****	App needs work
App needs work
2020-09-03	Pr*****	Scanner doesn't work
Scanner doesn't work
2020-07-03	Ho*****	First time user. Brought me to the registration page. Filled in everything. Doesn't proceed to registration. Waste of time.
First time user. Brought me to the registration page. Filled in everything. Doesn't proceed to registration. Waste of time.
2020-01-31	A *****	Just awful. I can't even login to register my points.
Just awful. I can't even login to register my points.
2019-08-05	A *****	ok when it works. Most of the time you can't proceed after scanning a QR code. Entering the item the code was for is also annoying.
ok when it works. Most of the time you can't proceed after scanning a QR code. Entering the item the code was for is also annoying.