Reviews of EMBER Smart Heating Control

By: EPH Controls

List of user reviews and ratings for EMBER Smart Heating Control

Total ratings

4.00 (Rating count: 595)

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Review summary

Users praise the Ember Smart Heating Control for its helpful support team, ease of installation, and user-friendly interface. However, many encounter frustrating connection problems with the gateway and app, leading to unresponsive controls and unreliable boost functions. The app also frequently requires restarting to apply changes and can be incompatible with latest Android versions. Scheduling is limited, and some users find it difficult to rely solely on the app, often reverting to manual controls.

Pros

Helpful and knowledgeable customer support that quickly resolves issues.
Easy to install and set up the hardware components.
User-friendly app interface once the user is familiar with it.
Enables remote heating control when functioning properly.
Good system overall with potential for enhanced heating efficiency through OpenTherm.

Cons

Frequent communication and connection issues, causing heating controls to not respond or disconnect.
App often unresponsive requiring multiple restarts or force quits to function properly.
Incompatibility or poor performance with newer Android versions (e.g., Android 13).
Boost function is unreliable, sometimes not activating or stuck on incorrect timings.
Lack of advanced scheduling features like setting different temperatures for different times.

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User Reviews

Recent rating average: 2.30

All time rating average: 4.00

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267% (16)

Date	Author	Comment
2025-02-02	Ja*****	Used to be great (installed in 2020). Lately, it just doesn't communicate with the heating system. It looks as if it is, but the heat rarely turns on and the thermometres definitely don't adjust. Not what is once was.
Used to be great (installed in 2020). Lately, it just doesn't communicate with the heating system. It looks as if it is, but the heat rarely turns on and the thermometres definitely don't adjust. Not what is once was.
2025-01-31	Ch*****	Works a charm every time. Great system. The team at Ember is super knowledgeable and helpful
Works a charm every time. Great system. The team at Ember is super knowledgeable and helpful