Reviews of MyEPB

By: EPB of Chattanooga

List of user reviews and ratings for MyEPB

Total ratings

2.63 (Rating count: 238)

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Review summary

Users appreciate the app's energy monitoring, outage map, and occasional payment features, as well as responsive customer service. However, many face issues like server connectivity problems, inability to login or create accounts, app crashes, lack of full billing/payment functionality, and app restricting functionality to Wi-Fi only. These persistent problems significantly hinder the user experience.

Pros

App provides useful features such as monitoring energy usage daily and setting threshold alerts.
Includes an outage map and ability to report power outages.
Facilitates payment of fiber and electric bills for some users.
Enables comparison of monthly bills and saving PDFs of bills.
Customer service via phone is responsive and helpful.

Cons

App frequently fails to connect to servers, making features inaccessible including bill viewing, outage reporting, and usage data retrieval.
App crashes or will not open after updates and on some devices, requiring uninstall and reinstall.
Cannot create account or login due to errors like 404 pages or server problems.
Billing functionality and payment through app is limited or lacking for many users, reducing usability.
App only works on Wi-Fi and not on cellular data, which is problematic during outages.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.63

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31% (46)

Date	Author	Comment
2026-03-30	Tr*****	worse app in history can't even sign up
worse app in history can't even sign up
2026-02-20	Dy*****	Can't even get logged in. Every time I put my info in it says can't connect to the internet? So broken
Can't even get logged in. Every time I put my info in it says can't connect to the internet? So broken