Reviews of MyEPB

By: EPB of Chattanooga App

List of user reviews and ratings for MyEPB

Total ratings

2.64 (Rating count: 240)

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Review summary

Users appreciate the app's energy monitoring, outage map, and occasional payment features, as well as responsive customer service. However, many face issues like server connectivity problems, inability to login or create accounts, app crashes, lack of full billing/payment functionality, and app restricting functionality to Wi-Fi only. These persistent problems significantly hinder the user experience.

Pros

App provides useful features such as monitoring energy usage daily and setting threshold alerts.
Includes an outage map and ability to report power outages.
Facilitates payment of fiber and electric bills for some users.
Enables comparison of monthly bills and saving PDFs of bills.
Customer service via phone is responsive and helpful.

Cons

App frequently fails to connect to servers, making features inaccessible including bill viewing, outage reporting, and usage data retrieval.
App crashes or will not open after updates and on some devices, requiring uninstall and reinstall.
Cannot create account or login due to errors like 404 pages or server problems.
Billing functionality and payment through app is limited or lacking for many users, reducing usability.
App only works on Wi-Fi and not on cellular data, which is problematic during outages.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.64

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72% (46)

Date	Author	Comment
2026-03-30	Tr*****	worse app in history can't even sign up
worse app in history can't even sign up
2026-02-20	Dy*****	Can't even get logged in. Every time I put my info in it says can't connect to the internet? So broken
Can't even get logged in. Every time I put my info in it says can't connect to the internet? So broken
2025-12-02	Jo*****	THE SINGLE WORST customer service I know and have met. cannot EVER get in touch with an ACTUAL person, instead it is all a bunch of robots and automated responses. For a business like this, this is LAZY!
THE SINGLE WORST customer service I know and have met. cannot EVER get in touch with an ACTUAL person, instead it is all a bunch of robots and automated responses. For a business like this, this is LAZY!
2025-10-29	Ro*****	love it
love it
2025-06-21	Ch*****	having trouble with this app since the power outage. it's showing my bill Is almost 400 dollars. I have call epb 3 times and it's still not working right
having trouble with this app since the power outage. it's showing my bill Is almost 400 dollars. I have call epb 3 times and it's still not working right
2025-06-18	Mi*****	Older version was far better I had zero complaints about the version of the app from a few years back. The worst part is that you have to log in every time you open the app. Beyond that the stats on usage do not display as nicely as the older version. Disappointing from a company that is otherwise so great!
Older version was far better I had zero complaints about the version of the app from a few years back. The worst part is that you have to log in every time you open the app. Beyond that the stats on usage do not display as nicely as the older version. Disappointing from a company that is otherwise so great!
2025-06-02	Da*****	update: the biometric login is working normally again. The app covers most of what you can do on the web, minus a longer history of usage. Does make it easy to report an outage and monitor repair progress. They made a significant update to the app and now the biometric sign in didn't work. If this is fixed, we'll be back to five stars.
update: the biometric login is working normally again. The app covers most of what you can do on the web, minus a longer history of usage. Does make it easy to report an outage and monitor repair progress. They made a significant update to the app and now the biometric sign in didn't work. If this is fixed, we'll be back to five stars.
2025-05-28	Wi*****	truly disappointed very expensive need to lower there fee's
truly disappointed very expensive need to lower there fee's
2025-03-31	J *****	Before the myEPB App was updated you didn't have to remember your password & have to sign on every time you opened the app. Not a good update! Please go back to the old way!
Before the myEPB App was updated you didn't have to remember your password & have to sign on every time you opened the app. Not a good update! Please go back to the old way!
2025-03-12	An*****	Why were so many of the detailed options for usage viewing removed? Examples: past 24 hours, past week, current day hourly viewing...
Why were so many of the detailed options for usage viewing removed? Examples: past 24 hours, past week, current day hourly viewing...