Reviews of DAMAC Living

By: DAMAC PROPERTIES CO (L.L.C) App

List of user reviews and ratings for DAMAC Living

Total ratings

4.46 (Rating count: 5,183)

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Review summary

Users overwhelmingly report a poor experience with the DAMAC Living app. Common issues include login problems, app crashes, inability to access property details or book amenities, and serious customer service deficiencies. Many find the app slow, buggy, and unhelpful, with a lack of functional support systems and poor communication from Damac. Despite occasional quick responses, the app fails to meet the basic needs of residents and property owners, leading to frustration and distrust.

Pros

Some users found the app user-friendly and appreciated that Damac responds quickly in some cases.

Cons

The app is often slow, buggy, and frequently hangs or shows errors.
Poor and unresponsive customer service, with many issues ignored or unresolved for long periods.
Inability to access property details, book amenities, or manage requests properly within the app.
Frequent login issues including forced password resets and invalid login errors.
The app's ticketing and support request system is limited, with insufficient functionality to communicate effectively or track issues properly.

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User Reviews

Recent rating average: 1.10

All time rating average: 4.46

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74% (64)

Date	Author	Comment
2026-07-05	Da*****	not working
not working
2026-07-02	Jo*****	when I updated the app, all my tenancy details and profile registered got removed that cause a massive issue to my access in the building coz its showing that im not a registered tenant.
when I updated the app, all my tenancy details and profile registered got removed that cause a massive issue to my access in the building coz its showing that im not a registered tenant.
2026-07-02	Ha*****	not friendly app, I can't find place to make my complaints and usually complains closed with noe serious action
not friendly app, I can't find place to make my complaints and usually complains closed with noe serious action
2026-06-19	An*****	only useful infomation is the drawings. no photos, no property status. chat function doesnt give help. so very poor
only useful infomation is the drawings. no photos, no property status. chat function doesnt give help. so very poor
2026-06-12	Al*****	bloated and buggy, random errors, limited text fields
bloated and buggy, random errors, limited text fields
2026-06-08	Sa*****	Fix the basics! it doesnt even open most of the time. It gets stuck at uae pass loading! how do you expect people to use it? Why waste such huge amount on such apps whem you can use a simple email to book and track!
Fix the basics! it doesnt even open most of the time. It gets stuck at uae pass loading! how do you expect people to use it? Why waste such huge amount on such apps whem you can use a simple email to book and track!
2026-05-28	Ra*****	I have tried down loading the Damac Living App several times and although it states it will be downloaded soon it never happens
I have tried down loading the Damac Living App several times and although it states it will be downloaded soon it never happens
2026-05-07	Ha*****	the app is closed when i want to make any payment
the app is closed when i want to make any payment
2026-04-29	R *****	None of my tickets get resolved. it shows in progress but nothing happens. it seems there is no accountability for the raised tickets. With no other option I had to visit their office to address the issues. The app is useless.
None of my tickets get resolved. it shows in progress but nothing happens. it seems there is no accountability for the raised tickets. With no other option I had to visit their office to address the issues. The app is useless.
2026-04-24	Ha*****	one of the dumbest app in terms of customer support. the whatsapp agent cannot help. I want to raise a support ticket, which is only available if you logout. it says you can raise ticket only if you login, but once you login it takes you back to WhatsApp, which sends me back into the same loop
one of the dumbest app in terms of customer support. the whatsapp agent cannot help. I want to raise a support ticket, which is only available if you logout. it says you can raise ticket only if you login, but once you login it takes you back to WhatsApp, which sends me back into the same loop