Reviews of Dis-loyalty

Mi*****

2026-10-04

For the love of god, please stop asking me to meet my persona every time I open the app. This silly little feature is slowing me down from doing the actual purpose of the app. It's also just generally buggy while trying to book

Ch*****

2026-07-27

I cant open the card app section to claim my coffee

Ri*****

2026-03-11

Stop asking me to accept the (optional) face ID method. I don't want to have pictures of my face on a hotel booking app! The pop-up is, not exaggerating, every 5 seconds. Aside from that, I regularly use the membership for coffees around town and discount at hotels. But using the app with the constant face registration prompt is becoming a headache. Please stop harassing your members like that

St*****

2026-02-18

Every time I open the app I put my email address in. It says I need to be a member (I am a member) and it will send a code to my email address. It doesn't send a code. Astonishing that a brand that markets itself to a younger tech savvy generation has an app this bad.

La*****

2026-02-17

Searching for hotels (selecting dates, scrolling through rooms...) is extremely laggy and choppy and therefore unusable. Considering this is the core function of this app, there is some serious work to do. I read the same complaint by many others on TrustPilot. I also can't seem to change the currency displayed - it's stuck in pounds, where I am EU based. At minimum a default to my phone's system language and location settings is expected.

ya*****

2026-01-04

very bad they still charge my card even after I canceled my membership

Ro*****

2025-12-30

Superb loyalty programme and equally good app.

Ab*****

2025-10-28

never any dates available

S *****

2025-10-10

it keeps telling me to update the app and I update the app and it still brings me back in circles and sends me back to the Play store app update even though I've updated it. so far this experiment of disloyalty has been a complete and utter failure with no real bargains and excessive charges and fees.

Ma*****

2025-07-25

keeps saying I need to update to the latest version, ... which is already installed.