Reviews of Empay

By: The Emirates Payment Services LLC

List of user reviews and ratings for Empay

Total ratings

3.33 (Rating count: 1,005)

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Review summary

Empay app provides multiple payment options and has a user-friendly interface, appreciated by some users. However, many users report critical issues like unsuccessful transactions, inaccurate balance displays, poor customer support, login and loading problems, and unreliable food ordering service with delayed deliveries and problematic refunds. Though recent updates indicate efforts to improve, recurring problems significantly affect user satisfaction.

Pros

Offers a variety of payment options including utilities recharge, mobile recharge, metro card recharge, and food ordering.
Has an easy-to-use interface with some useful features for payments and services.
The app team shows willingness to improve as noted after recent updates.

Cons

Frequent issues with transaction processing, including money deduction without corresponding balance update.
Poor and unresponsive customer service with delayed or no resolution to user problems.
Issues with app functionality such as login errors, slow loading times, and occasional crashes or errors in displaying balance.
Food ordering service suffers from delays, lack of order tracking, and limited variety.
Refunds and cancellations are poorly handled and often delayed with lack of communication.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.33

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354% (46)

Date	Author	Comment
2026-03-28	Ad*****	Best app
Best app
2026-02-02	Md*****	No card offering
No card offering
2025-12-31	Ha*****	very bad app and not working specially the tap and pay do not recommend to install this app at all
very bad app and not working specially the tap and pay do not recommend to install this app at all