Reviews of Spinneys Egypt

By: Spinneys-Egypt

List of user reviews and ratings for Spinneys Egypt

Total ratings

3.09 (Rating count: 2,976)

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Review summary

The app shows mixed performance: updates make it more user-friendly and improve item availability, and some users report helpful customer service and faster deliveries in certain areas. However, many reviews flag serious ongoing problems: unreliable delivery with delays, missed or canceled orders, and rude couriers; generally poor, unresponsive customer service; frequent app crashes, freezes, and slowness; and inventory issues where items appear available but aren’t and limited product details. Order tracking is weak and returns can be slow. Overall, experiences are inconsistent, with reliability issues weighing down the positives for many users.

Pros

Updated, more user-friendly app
Customer service is helpful and responsive in some reviews
Availability of items improved
Some users experienced instant delivery in certain areas (e.g., Maadi)

Cons

Unreliable delivery service with delays, missed deliveries, and order cancellations
Rude or unprofessional delivery staff
Poor and unresponsive customer service
Frequent app reliability issues (freezes, crashes, errors, slowness)
Inaccurate stock display (items shown as available but not in stock) and missing product details

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User Reviews

Recent rating average: 1.40

All time rating average: 3.09

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607% (91)

Date	Author	Comment
2026-06-29	Gh*****	They said I am in the delivery zone I waited 2hours for the order and when finally the order was out for delivery the delivery man told me I am out of delivery zone and cancelled the order contacted CS twice and they could not assist also the prices increased after I placed the order in my cart and and 3 items went out of stock and they removed them from the order very disappointed
They said I am in the delivery zone I waited 2hours for the order and when finally the order was out for delivery the delivery man told me I am out of delivery zone and cancelled the order contacted CS twice and they could not assist also the prices increased after I placed the order in my cart and and 3 items went out of stock and they removed them from the order very disappointed
2026-06-28	ba*****	اسواء ابلكيشن اتعاملت معاه اول أوردر اطلبه يجيلى حاجه غير اللى طلبتها وكل شويه ينقصه حاجه من الاوردر علشان مش موجودة وبلاقيهم كتبوا على الابلكيشن انه الاوردر وصل قبل ما يوصل وبيتاخروا عن ميعادهم بكتير
اسواء ابلكيشن اتعاملت معاه اول أوردر اطلبه يجيلى حاجه غير اللى طلبتها وكل شويه ينقصه حاجه من الاوردر علشان مش موجودة وبلاقيهم كتبوا على الابلكيشن انه الاوردر وصل قبل ما يوصل وبيتاخروا عن ميعادهم بكتير
2026-06-25	Ma*****	أسوأ خدمة ممكن تتوقعها. اول وآخر مرة. تجربة سيئة جدا. لو في تقييم أقل من واحد كنت اخترته.
أسوأ خدمة ممكن تتوقعها. اول وآخر مرة. تجربة سيئة جدا. لو في تقييم أقل من واحد كنت اخترته.