Health360 - eMedical Customer

Major expectations from the patients are convenience in booking an appointment with doctors and getting the pharmacies directly at the doorstep. To fulfill this expectation, the e-Medical System (eMS) customer allows the patients to search for the doctors based on the specialization instantly, book an appointment with them easily.

By specifying the location details initially, the patients search the doctor’s availability in the nearby regions. Once the list of the doctors viewed in the customer’s portal, they can immediately book the appointment based on the time schedules in order to reduce the long waiting time and avoid the queue. After the checkup is getting over, the Doctors create an authorized e-prescription for the pharmacies.

Based on the prescription, searching for medicines available in the market is done simply in the app itself. A complete booking history available in the patient interface brings the possibility to book the doctors in the future easily. The specific metrics of the customer app are:

Instant locating the specialists and convenient pre-booking of doctors reduce the waiting time.
Pre-looking of specialists avoid the patient’s stress.
Customers (patients/clients) can easily search the nearby doctors as well as pharmacy shop by entering the location details.
With the use of custom templates for doctors, customers can easily know the details of doctors available in the market.
Doctors can send the prescription directly to the pharmacy shops and this assures the guarantee of getting high-quality medicines.
With the special option called purchasing history, repetitive booking of the same doctors is also feasible.

With this interface, the people who require vaccination can easily be registered and schedule the vaccination according to their needs. The supporting features to make the vaccination accessibility smarter are listed as follows:
1.Registering with their personal credentials
2.Book an appointment with the doctors to get the details for the vaccine
3.Communicate via in-app SMS to convey the queries
4.Get the reminders about the doses in real-time