Reviews of EMC Security

By: EMC Security

List of user reviews and ratings for EMC Security

Total ratings

4.49 (Rating count: 712)

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Review summary

Users appreciate EMC Security's reliable system, good pricing, excellent customer service, and responsive app compared to older alternatives. However, many report frequent app crashes, login problems, misleading system offline status, non-functional or ghost camera feeds, and missing key features. Recent updates have worsened usability with issues like defaulting to empty camera screens and slow alarm arming. Overall, while the hardware is valued, the companion app needs significant improvements to ensure consistent, trustworthy operation.

Pros

Reliable security system with minimal major problems over many years.
Better pricing and live support compared to competitors like ADT.
Responsive and fast app compared to previous solutions like Total Connect 2.0.
Outstanding technical and customer service support.
Effective alarm sound alerts and security deterrents.

Cons

App frequently crashes and is unresponsive, especially after updates.
Login issues including being kicked back repeatedly and needing to reset passwords.
App often shows cameras that are not connected or duplicate blank feeds.
The system status often shows as offline when it is actually online, causing trust issues.
Lack of important features such as detailed door event notifications, quick exit mode, and multiple partition controls.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.49

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7% (7)

Date	Author	Comment
2025-01-23	Eu*****	My system doesn't always work with my. Sometimes it takes a very long time to active and deactivate my alarm.
My system doesn't always work with my. Sometimes it takes a very long time to active and deactivate my alarm.
2024-12-03	Ow*****	App needs to work all the time. It can be spotty and problematic.
App needs to work all the time. It can be spotty and problematic.