Reviews of صيدلية آل عبد اللطيف الطرشوبي

By: Al Abdellatif Altarshouby Pharmacies

List of user reviews and ratings for صيدلية آل عبد اللطيف الطرشوبي

Total ratings

3.00 (Rating count: 1,221)

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Review summary

Users appreciate the helpful staff and the app's ability to display drug availability and prices, making it convenient for browsing pharmacy products. However, consistent complaints arise about the very slow and unreliable delivery service, poor communication, and customer service. Many users experience technical issues with the app, like cart malfunctions and slow responsiveness, and note a lack of important features including accurate order tracking, online payment, and the ability to order partial packs. Overall, while the app is useful for product info, significant improvements are needed in delivery, customer support, and app functionality.

Pros

Helpful and friendly staff.
The app provides good service to know drug availability and prices.
Convenient and time-saving for browsing pharmacy products.

Cons

Very slow and unreliable delivery service, often taking hours to deliver or resulting in missed deliveries.
Poor customer service and communication, including unresponsiveness to calls or WhatsApp messages.
App technical issues such as cart problems, slow performance, and login difficulties.
Lack of order updates like stock availability per store or order history synchronization.
No online payment option and inability to order individual units rather than full packs.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.00

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171% (12)

Date	Author	Comment
2025-01-13	Sa*****	I recently ordered from this pharmacy and was contacted to confirm my address. They provided me with a WhatsApp number for further communication. However, the experience was disappointing. When I asked about the total cost of the order, they did not respond clearly and instead directed me to contact their delivery service for shipping fees. The communication was unclear, and the representative's tone was not polite.
I recently ordered from this pharmacy and was contacted to confirm my address. They provided me with a WhatsApp number for further communication. However, the experience was disappointing. When I asked about the total cost of the order, they did not respond clearly and instead directed me to contact their delivery service for shipping fees. The communication was unclear, and the representative's tone was not polite.
2024-12-15	Mo*****	Very helpful staff.
Very helpful staff.