Reviews of KB Mobile

By: Kingdom Bank Limited App

List of user reviews and ratings for KB Mobile

Total ratings

4.80 (Rating count: 865)

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Review summary

Users find KB Mobile generally user-friendly and convenient for banking tasks, appreciating its quick transactions and easy balance checks. However, many encounter serious issues including app incompatibility with devices, frequent account blocking, and login difficulties. Customer support is often unresponsive, worsening user frustrations. Problems with loan applications and unexpected transaction charges are common complaints. These issues overshadow the app's benefits for a notable number of users, suggesting urgent improvements are needed to retain customers and ensure reliable service.

Pros

User-friendly and easy to navigate interface.
Quick transactions and easy balance checks.
All-in-one convenient banking solution.
Good service when the app functions properly.
The app is appreciated by users who have no technical issues.

Cons

App often incompatible with certain Android versions or devices.
Frequent account blocking and login issues causing inconvenience.
Poor customer support with unresponsive phone numbers and branches difficult to reach.
Errors during loan applications and inconsistencies in mobile loan access.
Unexpected charges for transactions such as SMS alerts and airtime purchases.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.80

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48% (12)

Date	Author	Comment
2025-01-02	Ag*****	You upgraded to a version that is not compatible with my device yet previously I could use the prior app. Kindly reconsider adding more android versions.
You upgraded to a version that is not compatible with my device yet previously I could use the prior app. Kindly reconsider adding more android versions.
2024-12-24	al*****	Very very poor systems,,,all the time blocking my account even after resetting my phone for whatever reason,,,,useless on my side,,,if not worked on,you will loose all customers including me,,,this highly upsets me,,,close and go home if n ot rectified
Very very poor systems,,,all the time blocking my account even after resetting my phone for whatever reason,,,,useless on my side,,,if not worked on,you will loose all customers including me,,,this highly upsets me,,,close and go home if n ot rectified
2024-12-10	TO*****	The option for country is not opening and then the submit button is not going through.
The option for country is not opening and then the submit button is not going through.
2024-11-30	Vi*****	This app is user friendly. The only problem is in the loan application. Suggestions, bring option for savings within the app.
This app is user friendly. The only problem is in the loan application. Suggestions, bring option for savings within the app.
2024-11-07	Iv*****	I give you all the 5stars you are worth it. KB the best bank.
I give you all the 5stars you are worth it. KB the best bank.
2024-10-13	Ad*****	Great and Amazing app I love it ..just having a challenge that has not been sorted,my mobile banking got blocked have been calling for assistance to unblock it but in vain i got a text to reach oyt ti one of the branches which i am very far away from due to work .so am stuck i cnt withdraw money from my account.. Kindly help on recovering my mobile banking. Thnks .
Great and Amazing app I love it ..just having a challenge that has not been sorted,my mobile banking got blocked have been calling for assistance to unblock it but in vain i got a text to reach oyt ti one of the branches which i am very far away from due to work .so am stuck i cnt withdraw money from my account.. Kindly help on recovering my mobile banking. Thnks .
2024-09-26	Jo*****	Can't use the app, it says error, update to new app, when u go to play store, it says app not compatible with my device.., what's happening,,, you guys should av stuck with old app. You are a inconvenience..
Can't use the app, it says error, update to new app, when u go to play store, it says app not compatible with my device.., what's happening,,, you guys should av stuck with old app. You are a inconvenience..
2024-09-20	An*****	It's great ,but when indoors or places that are too remote the app crashes or refuses to login
It's great ,but when indoors or places that are too remote the app crashes or refuses to login
2024-09-18	Ir*****	My experience is bad ,I don't like being deducted 10ksh for the message I get from kB app transaction.
My experience is bad ,I don't like being deducted 10ksh for the message I get from kB app transaction.
2024-09-18	ch*****	Where is that update app?? Yet you are informing us about the interruption today.
Where is that update app?? Yet you are informing us about the interruption today.