Reviews of ELAC SUB Control 3.0

By: ELAC America Inc App

List of user reviews and ratings for ELAC SUB Control 3.0

Total ratings

1.50 (Rating count: 90)

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Review summary

Users report that the ELAC SUB Control 3.0 app has significant connectivity problems, often failing to detect or connect to their subwoofers, especially when multiple subs are involved. Firmware updates are complicated and often unsuccessful, leading to user frustration. Customer support is slow or unresponsive, and despite numerous attempts, users cannot reliably control their subs through the app. On the positive side, the older Sub Control 2.0 app works well with certain subwoofer models.

Pros

Compatible and works well with older Sub Control 2.0 app and certain subwoofer models like 3010.

Cons

The app frequently fails to detect or connect to various ELAC subwoofer models, especially multiple subs simultaneously.
Firmware updates are complicated and often unsuccessful, causing frustration and lack of control over the subwoofer.
Customer support from ELAC is unresponsive or slow, leaving users without solutions.
Connectivity issues persist despite multiple troubleshooting attempts, including restarting and reinstalling the app.

User Reviews

Recent rating average: 1.50

All time rating average: 1.50

5 star

80% (8)

Date	Author	Comment
2025-01-29	Da*****	Sub Control 2.0 at least found my sub. This never finds anything.
Sub Control 2.0 at least found my sub. This never finds anything.
2024-07-21	Mi*****	Christ thie is bad
Christ thie is bad
2024-07-04	Bi*****	Cannot detect Elac varro ps 250 sub woofer. Kindly provide new upadates
Cannot detect Elac varro ps 250 sub woofer. Kindly provide new upadates
2024-05-18	Ja*****	Will not connect multiple subs. Waste of time and expense.
Will not connect multiple subs. Waste of time and expense.
2024-04-07	Ma*****	Has a hard time connecting when two subs are on.
Has a hard time connecting when two subs are on.
2023-12-07	Da*****	Tried to update firmware didn't work was too complicated to make a copy to USB hour and another hour into the new firmware also tried to download the app three times another half hour how can I change my sub settings without Bluetooth connection S10eq I'm going on 6 months no updates no getting back to me from the tech people very bad getting back to me so I have no control over my sub right now 7th months now
Tried to update firmware didn't work was too complicated to make a copy to USB hour and another hour into the new firmware also tried to download the app three times another half hour how can I change my sub settings without Bluetooth connection S10eq I'm going on 6 months no updates no getting back to me from the tech people very bad getting back to me so I have no control over my sub right now 7th months now
2023-06-02	Ed*****	After 3 or 4 days of constant trying, I couldn't get the app to connect to my Muro SUB 2020. I eventually returned the sub because it was clear to me that going knob-less was not the way to go.
After 3 or 4 days of constant trying, I couldn't get the app to connect to my Muro SUB 2020. I eventually returned the sub because it was clear to me that going knob-less was not the way to go.
2023-05-10	Da*****	Subwoofer doesn't show up
Subwoofer doesn't show up
2023-04-09	Va*****	Elac sub 2.0 works great with 3010.
Elac sub 2.0 works great with 3010.
2023-03-11	St*****	The app doesn't connect to the subwoofer. Tried restarting, etc - nothing works. And it is the weekend so Elac support is not available.
The app doesn't connect to the subwoofer. Tried restarting, etc - nothing works. And it is the weekend so Elac support is not available.