Valu

Name: Valu
Rating: 3.254902 (27424 reviews)
Author: EFG Holding

A Universal Financial Technology Powerhouse

Install Compare

Valu is a Universal Financial Technology Powerhouse dedicated to providing comprehensive, cutting-edge financial solutions that empower individuals and businesses alike. This all-in-one platform offers a wide range of fully digitized products and services, including Buy Now Pay Later (BNPL), an instant cash redemption program, savings solutions, investment products, and B2B services.

Designed to foster financial inclusion and help users achieve their aspirations, Valu's expanded suite of offerings makes managing finances simpler and more accessible than ever. The recent brand restructuring reflects Valu's commitment to innovation and its position as a leader in the fintech industry.

App Financial Services Financial Services SaaS

By:

Downloads:

Rating:

Version:

10.0.2 Last updated: 2025-06-25

Version code:

10002

Creation date:

2018-03-20

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BROADCAST_CLOSE_SYSTEM_DIALOGS
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.FLASHLIGHT

Size:

100.59MB

Email:

co*****@Valu.com.eg

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-16

Ranking

# 28,206 ▲ 88

User reviews

Users report that while the app provides helpful financial services and quick registration, there are serious issues with customer support, including unresponsiveness and long wait times. Many face technical problems like logging in, payment errors, and app crashes. Account activation is often rejected without explanation, causing frustration. Additionally, high interest rates and poor integration with payment tools reduce overall satisfaction. These common themes highlight significant areas for improvement to make the app more reliable and user-friendly.

Pros

The app allows users to register quickly and start using basic services.
The app helps users in financial situations by offering buy now, pay later options.
The app itself functions adequately for certain transactions when it works properly.

Cons

Customer service is consistently reported as poor, with long waiting times, no responses via phone, email, or social media, and unresolved issues.
Frequent app errors including inability to log in, transaction failures, double payments, and issues with payment processing.
Account activation and registration processes are often unsuccessful or unclear, with rejections without explanations.
High interest rates and unclear installment information lead to user dissatisfaction.
App lacks integration with password managers and Google Pay, causing inconvenience and security concerns.

Recent reviews

Worst app and customer service. I've faced issues with early payment as the app rejects transactions from multiple banks. After struggling to reach customer service, they claim the issue isn’t on their end. A very poor experience—I’m looking to close my account and would never recommend this service.

Ah*****, 2025-01-26

Well you register in about 5 minutes, it feels easy enough to be that good till they tell you to go to the nearest branch to complete your registration. You go there to find out that there's some documents required that weren't even mentioned to only at the end they reject you for no apparent reason, they literally just tell you that you are rejected and when u ask why they just tell you there's no reason lol. Worst customer service and one of the worst apps I have used in my life.