Reviews of eero wifi system

By: eero LLC App

List of user reviews and ratings for eero wifi system

Total ratings

4.80 (Rating count: 131,434)

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Review summary

Across multiple reviews, the eero app is praised for ease of setup, simple extender addition, intuitive management, and generally fast performance with solid support/value. However, recurring reliability concerns are noted: devices often drop connections, updates/reboots disrupt service, and performance is inconsistent across different setups (with some hardware experiencing more issues). Overall, users like the setup experience and support, but reliability remains a common sticking point.

Pros

Very easy setup / install
Easy to add extenders / expand the mesh
Intuitive, easy-to-use app for managing devices
Fast performance / speeds when it works
Helpful customer service and good value

Cons

Unreliable connectivity with random drops / disconnections
Frequent firmware updates / reboots disrupt operation
Inconsistent performance across different setups / hardware

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User Reviews

Recent rating average: 3.60

All time rating average: 4.80

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15% (164)

Date	Author	Comment
2026-09-04	Sa*****	good
good
2026-09-04	Pe*****	pretty good. fast set up
pretty good. fast set up
2026-09-04	Mi*****	No better and maybe worse than Nest.
No better and maybe worse than Nest.
2026-09-03	Ji*****	set up does not work. you have to pay them to get it
set up does not work. you have to pay them to get it
2026-09-03	Ph*****	mostly a good experience and straightforward set up. I'd really like to set a priority device, bonus would be able to manually set specific devices to a radio band. google nest/home has the feature.
mostly a good experience and straightforward set up. I'd really like to set a priority device, bonus would be able to manually set specific devices to a radio band. google nest/home has the feature.
2026-09-03	Br*****	The UI is nice, but the data that is displayed is often wrong, and there appears to be zero way to get any support from eero (only from my ISP, who does not control the eero app). For example, the 'health check' feature will tell me that everything is working even when there is an outage. It also appears to hallucinate that various devices are online when they are not. The upgrade software button is also forever greyed out for some reason.
The UI is nice, but the data that is displayed is often wrong, and there appears to be zero way to get any support from eero (only from my ISP, who does not control the eero app). For example, the 'health check' feature will tell me that everything is working even when there is an outage. It also appears to hallucinate that various devices are online when they are not. The upgrade software button is also forever greyed out for some reason.
2026-09-03	Mi*****	easy setup
easy setup
2026-09-03	Ja*****	ez pz lemon squezy to use booiiiiii
ez pz lemon squezy to use booiiiiii
2026-09-02	Ma*****	Way better than metro wifi. they were quick and have really good deals
Way better than metro wifi. they were quick and have really good deals
2026-09-02	Te*****	required to access the router.
required to access the router.