Reviews of EDF

By: EDF Energy Ltd App

List of user reviews and ratings for EDF

Total ratings

4.80 (Rating count: 51,163)

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Review summary

Users generally find the EDF app useful for monitoring energy usage and payments when it works. However, multiple reviews report serious and recurring issues including login difficulties, non-functioning smart meter and Energy Hub features, continuous refreshing making the app unusable, and problems with payment processing. These technical problems, compounded by unsatisfactory customer support, significantly diminish the app's reliability and user experience.

Pros

App allows monitoring of gas and electricity usage, especially useful with smart meters.
Provides daily charge breakdowns, helping users track energy expenses.
Energy Hub feature was praised for tracking energy usage in a customer-friendly manner.
Some users found the app useful and easy to navigate when it functioned properly.

Cons

Frequent issues with login, including not accepting passwords, inability to paste passwords, and repeated password resets without receiving reset emails.
Energy Hub and smart meter integration often doesn't work or was removed, resulting in inability to view usage data within the app.
App frequently refreshes/reloads the homepage continuously, rendering it unusable.
Payment functionality is problematic; entering postcode or making payments via debit card is difficult or impossible.
Customer service related to app issues is poor, with slow or no response and communication problems.

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User Reviews

Recent rating average: 1.90

All time rating average: 4.80

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66% (29)

Date	Author	Comment
2025-01-31	dD*****	I agree that it was good now the app is absolutely pointless you have to use the website to login. The app is still the same rubbish to make payment, debit card gets scanned that's fine you enter the remaining details except for whatever reason entering the postcode there's an issue, you start to enter the postcode, it's only allowing one alphabet letter then no further you can't make payment on the mobile phone, hence going online using a tablet or laptop to make payment, edf app rubbish.
I agree that it was good now the app is absolutely pointless you have to use the website to login. The app is still the same rubbish to make payment, debit card gets scanned that's fine you enter the remaining details except for whatever reason entering the postcode there's an issue, you start to enter the postcode, it's only allowing one alphabet letter then no further you can't make payment on the mobile phone, hence going online using a tablet or laptop to make payment, edf app rubbish.
2025-01-30	An*****	Good luck if you can get to use this app. I set up email and secure chrome password online. Downloaded app but wouldn't auto fill. Copied password from password manager but app wouldn't let me paste it into the app. Had to key in secure password and got in and set up finger print access. Which didn't come up next time I opened the app, so had to mess about keying in password. Don't bother with app it's a waste of time, just use website.
Good luck if you can get to use this app. I set up email and secure chrome password online. Downloaded app but wouldn't auto fill. Copied password from password manager but app wouldn't let me paste it into the app. Had to key in secure password and got in and set up finger print access. Which didn't come up next time I opened the app, so had to mess about keying in password. Don't bother with app it's a waste of time, just use website.
2025-01-26	An*****	The payment info on this app bears no relation to the payments I have made. It states my last payment was November but I have made two payments since then. Will be making no further payments until I have accurate information.
The payment info on this app bears no relation to the payments I have made. It states my last payment was November but I have made two payments since then. Will be making no further payments until I have accurate information.
2025-01-21	al*****	I have real problems with this app. I cannot enter my passcode from my phone. The keyboard gets stuck on capital letters and i can not enter any numbers. I have also set up auto pay twice and it has never worked. I have tried reinstalling it twice to no evail. So a big thumbs down from me.
I have real problems with this app. I cannot enter my passcode from my phone. The keyboard gets stuck on capital letters and i can not enter any numbers. I have also set up auto pay twice and it has never worked. I have tried reinstalling it twice to no evail. So a big thumbs down from me.
2025-01-21	An*****	The EDF App is very easy to use and negotiate in conjunction with my Smart meter. I can easily monitor my gas and electricity usage during the winter months and ensure my direct debit payments cover the cost of my bills. I can rest assured everything is up to date.
The EDF App is very easy to use and negotiate in conjunction with my Smart meter. I can easily monitor my gas and electricity usage during the winter months and ensure my direct debit payments cover the cost of my bills. I can rest assured everything is up to date.
2025-01-13	Le*****	terrible company. charged me for a meter that was in my shop that was a dead end and kept asking me for readings twice a month. Ended up that I was entering the readings into two separate readings on my account but I couldn't access my account for 6 months because of technical issues. was told I was in debt when I wasn't and the dead end meter was being charged. 6 months with the ombudsman and they gave the money back, only for it to reappear on the debt when I entered the next meter reading!
terrible company. charged me for a meter that was in my shop that was a dead end and kept asking me for readings twice a month. Ended up that I was entering the readings into two separate readings on my account but I couldn't access my account for 6 months because of technical issues. was told I was in debt when I wasn't and the dead end meter was being charged. 6 months with the ombudsman and they gave the money back, only for it to reappear on the debt when I entered the next meter reading!
2025-01-08	Ph*****	Energy Hub no longer appears or accessible from the app since the 6/1/25 update. Replaced by a button to submit meter readings, but the smart meters are doing that surely? Edit, the second time I opened the app after the update, I had to login twice in succession, and now Energy Hub is back.
Energy Hub no longer appears or accessible from the app since the 6/1/25 update. Replaced by a button to submit meter readings, but the smart meters are doing that surely? Edit, the second time I opened the app after the update, I had to login twice in succession, and now Energy Hub is back.
2025-01-05	An*****	I had to pay to swop tarrifs but my direct debit still stayed higher. Being significantly in credit (3 months) I have reduced the direct debit myself, but I thought the energy company was supposed to monitor it.
I had to pay to swop tarrifs but my direct debit still stayed higher. Being significantly in credit (3 months) I have reduced the direct debit myself, but I thought the energy company was supposed to monitor it.
2025-01-04	Gl*****	ok while things are working. Customer service absolutely painful and hard work when they don't. Advisors disappear, only want to communicate via email. They can't /don't talk to each other in different departments internally, once again only via email. So much information gets lost and mis understood as it's passes along. A previous problem took over 18 months to sort. The electric meter has now stopped sending readings 4 months ago and still waiting for a solution. Avoid EDF at all costs.
ok while things are working. Customer service absolutely painful and hard work when they don't. Advisors disappear, only want to communicate via email. They can't /don't talk to each other in different departments internally, once again only via email. So much information gets lost and mis understood as it's passes along. A previous problem took over 18 months to sort. The electric meter has now stopped sending readings 4 months ago and still waiting for a solution. Avoid EDF at all costs.
2024-12-29	Ju*****	The whole point of having a smart meter is to track your energy. However, the energy hub is not even accesible from the app, and when adding meter readings it does not collect them from the smart meter but asks you to input the number. Even the basic app from Scottish gas could show usage and collect the meter readings from the meters, this is like going back in time.
The whole point of having a smart meter is to track your energy. However, the energy hub is not even accesible from the app, and when adding meter readings it does not collect them from the smart meter but asks you to input the number. Even the basic app from Scottish gas could show usage and collect the meter readings from the meters, this is like going back in time.