Reviews of EcoWater Systems Wi-Fi Manager

By: EcoWater Systems LLC

List of user reviews and ratings for EcoWater Systems Wi-Fi Manager

Total ratings

1.81 (Rating count: 358)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Many users report that the EcoWater Systems Wi-Fi Manager app initially worked well for basic monitoring and alerts but now frequently fails to initialize configuration, rendering it unusable. Several mention that recent updates removed SMS alerts and rely on email, which users often miss. The app also crashes or freezes, has incomplete features like water usage graphs, and users experience poor technical support and lack of timely responses. However, when working, the app provides helpful real-time monitoring and leak detection benefits for water softener systems.

Pros

Provides basic monitoring and alerts about water system usage.
Helps catch water leaks quickly for preventative maintenance.
Useful real-time monitoring with some graph and alert functionalities.
Once worked well and was generally functional for basics.
Supports Wi-Fi connectivity for water softener systems.

Cons

App frequently shows "Unable to initialize configuration" error, preventing use.
Lack of reliable notifications and alerts, especially after updates removed SMS alerts.
Poor or no support and communication response from developer/company.
App crashes or freezes on opening or during configuration updates.
Some features like water usage graphs and alert settings are incomplete or not functional.

Upgrade to see all 106 reviews

User Reviews

Recent rating average: 1.60

All time rating average: 1.81

Upgrade to see all 106 reviews

11% (12)

Date	Author	Comment
2023-10-10	Ca*****	This app worked pretty well for the first 9 months I owned the system. It wasn't a full feature app but it gave me the basics. Then about 3 weeks ago it stopped working, presenting me with an error message failure of configuration. I have presented my local dealer with the problem, and there were 'inquiries" to the company about it with promises that a fix was in the works. I have uninstalled it multiple times, to reinstall the same junk. Finally took it off my phone, the local dealer has no fix
This app worked pretty well for the first 9 months I owned the system. It wasn't a full feature app but it gave me the basics. Then about 3 weeks ago it stopped working, presenting me with an error message failure of configuration. I have presented my local dealer with the problem, and there were 'inquiries" to the company about it with promises that a fix was in the works. I have uninstalled it multiple times, to reinstall the same junk. Finally took it off my phone, the local dealer has no fix
2022-11-04	Ch*****	As everybody else is saying, the app is no longer working. I have called 2 times and not gotten a response.....WAIT.. I received a call from Kimberly at the local echo water store here in Tucson, and she texted me over and 800 number et cetera for technical at Wi-Fi services. In the meantime I went back on here and found that there has been an update available for the app. I just tried it and it worked perfectly
As everybody else is saying, the app is no longer working. I have called 2 times and not gotten a response.....WAIT.. I received a call from Kimberly at the local echo water store here in Tucson, and she texted me over and 800 number et cetera for technical at Wi-Fi services. In the meantime I went back on here and found that there has been an update available for the app. I just tried it and it worked perfectly