Reviews of EcoWater Systems Wi-Fi Manager

By: EcoWater Systems LLC App

List of user reviews and ratings for EcoWater Systems Wi-Fi Manager

Total ratings

1.81 (Rating count: 359)

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Review summary

Many users report that the EcoWater Systems Wi-Fi Manager app initially worked well for basic monitoring and alerts but now frequently fails to initialize configuration, rendering it unusable. Several mention that recent updates removed SMS alerts and rely on email, which users often miss. The app also crashes or freezes, has incomplete features like water usage graphs, and users experience poor technical support and lack of timely responses. However, when working, the app provides helpful real-time monitoring and leak detection benefits for water softener systems.

Pros

Provides basic monitoring and alerts about water system usage.
Helps catch water leaks quickly for preventative maintenance.
Useful real-time monitoring with some graph and alert functionalities.
Once worked well and was generally functional for basics.
Supports Wi-Fi connectivity for water softener systems.

Cons

App frequently shows "Unable to initialize configuration" error, preventing use.
Lack of reliable notifications and alerts, especially after updates removed SMS alerts.
Poor or no support and communication response from developer/company.
App crashes or freezes on opening or during configuration updates.
Some features like water usage graphs and alert settings are incomplete or not functional.

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User Reviews

Recent rating average: 1.60

All time rating average: 1.81

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57% (12)

Date	Author	Comment
2024-10-06	An*****	What's the point of having alerts about excessive water usage of you don't get a notification?
What's the point of having alerts about excessive water usage of you don't get a notification?
2024-09-20	アグ*****	They down grade the app instead having an sms alert they removed it. No good im not a person who look all the time to my emails for notifications.
They down grade the app instead having an sms alert they removed it. No good im not a person who look all the time to my emails for notifications.
2023-10-10	Ca*****	This app worked pretty well for the first 9 months I owned the system. It wasn't a full feature app but it gave me the basics. Then about 3 weeks ago it stopped working, presenting me with an error message failure of configuration. I have presented my local dealer with the problem, and there were 'inquiries" to the company about it with promises that a fix was in the works. I have uninstalled it multiple times, to reinstall the same junk. Finally took it off my phone, the local dealer has no fix
This app worked pretty well for the first 9 months I owned the system. It wasn't a full feature app but it gave me the basics. Then about 3 weeks ago it stopped working, presenting me with an error message failure of configuration. I have presented my local dealer with the problem, and there were 'inquiries" to the company about it with promises that a fix was in the works. I have uninstalled it multiple times, to reinstall the same junk. Finally took it off my phone, the local dealer has no fix
2022-11-04	Ch*****	As everybody else is saying, the app is no longer working. I have called 2 times and not gotten a response.....WAIT.. I received a call from Kimberly at the local echo water store here in Tucson, and she texted me over and 800 number et cetera for technical at Wi-Fi services. In the meantime I went back on here and found that there has been an update available for the app. I just tried it and it worked perfectly
As everybody else is saying, the app is no longer working. I have called 2 times and not gotten a response.....WAIT.. I received a call from Kimberly at the local echo water store here in Tucson, and she texted me over and 800 number et cetera for technical at Wi-Fi services. In the meantime I went back on here and found that there has been an update available for the app. I just tried it and it worked perfectly
2022-11-04	Ia*****	Keep getting "failure to initialise system" over and over. I have reset phone, uninstalled the app multiple times, changed wifi network and reset ecowater unit. What is wrong? Update...app seems to work on Apple iOS however the display is not sized for an iPad and is far too small. Has anyone actually tested this app?
Keep getting "failure to initialise system" over and over. I have reset phone, uninstalled the app multiple times, changed wifi network and reset ecowater unit. What is wrong? Update...app seems to work on Apple iOS however the display is not sized for an iPad and is far too small. Has anyone actually tested this app?
2022-11-02	Ji*****	Stopped working. Unable to initialize configuration error. Uninstall and reinstall no help. I paid a lot of money for this system. Could have bought one at Walmart for a fraction of the money if I wanted it to work like this... Please fix
Stopped working. Unable to initialize configuration error. Uninstall and reinstall no help. I paid a lot of money for this system. Could have bought one at Walmart for a fraction of the money if I wanted it to work like this... Please fix
2022-10-31	Gh*****	I''m having the same trouble. Can't access into the software. Tried different ways and changed modem and still the same. Please update the app so we can have access. We paid lot more then the normal water softener because we need to have access through the phone 📱
I''m having the same trouble. Can't access into the software. Tried different ways and changed modem and still the same. Please update the app so we can have access. We paid lot more then the normal water softener because we need to have access through the phone 📱
2022-10-30	Ti*****	The app stopped working nearly a week ago. I restarted my phone, cleared the cache, reinstalled the app but the error "Cannot initialize device Configuration" appears constantly. I get warning e-mails from the server, so the softener is well connected to the Internet.
The app stopped working nearly a week ago. I restarted my phone, cleared the cache, reinstalled the app but the error "Cannot initialize device Configuration" appears constantly. I get warning e-mails from the server, so the softener is well connected to the Internet.
2022-10-29	An*****	Update try using app on my S22 android version 12 it was work ok I now get the following Unable to initialize configuration. Please try again or contact support. This app has become useless at this point.This app needs to be updated alerts information can not be cleard and owner information on ease report disappears and does match web site. Email system of alerts does work and most information appears to be correct on app in general. Also there is a lack of support contact for this app
Update try using app on my S22 android version 12 it was work ok I now get the following Unable to initialize configuration. Please try again or contact support. This app has become useless at this point.This app needs to be updated alerts information can not be cleard and owner information on ease report disappears and does match web site. Email system of alerts does work and most information appears to be correct on app in general. Also there is a lack of support contact for this app
2022-10-29	Br*****	This app no longer works. Even on a brand new fresh re-install of the app, it immediately gets an error message of "Unable to Initialize Configuration" when starting the app, even before you are given a chance to log in. Server down? Been doing this now for quite a while. Was great for monitoring the water system when it did work.
This app no longer works. Even on a brand new fresh re-install of the app, it immediately gets an error message of "Unable to Initialize Configuration" when starting the app, even before you are given a chance to log in. Server down? Been doing this now for quite a while. Was great for monitoring the water system when it did work.