Reviews of EcoCash Mobile App

By: EcoCash (Pvt) Ltd App

List of user reviews and ratings for EcoCash Mobile App

Total ratings

3.79 (Rating count: 1,643)

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Review summary

The EcoCash Mobile App provides useful and interactive features, including virtual mastercards and biometric sign-in, and represents an improvement over previous versions. However, many users report persistent problems, such as OTP delivery and authentication failures, slow performance, inability to download statements, and problematic transactions with delayed reversals. Additionally, users dislike charges for balance checks and lack of immediate balance display, leading to dissatisfaction despite the app's potential.

Pros

The app is quite interactive and detailed, saving users time.
Recent updates have added important features such as virtual mastercards and biometric sign-in, which are appreciated.
The app offers many features and shows improvement over previous versions.
Some users find the app well designed and easier to use compared to older versions.

Cons

The app frequently fails to send or authenticate OTPs, causing login issues for many users.
Downloading or viewing statements is often impossible or the app freezes during the process.
The app is slow to launch, laggy, with delayed responses and long processing times.
Users are frustrated by charges for balance enquiries and lack of real-time balance visibility, perceiving this as greedy.
Transactions sometimes fail or take a very long time for reversals, causing financial frustration.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.79

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52% (59)

Date	Author	Comment
2026-06-24	Ta*****	why is this app not allowing me to use my same ecocash account in my other phone my previous phone died and im unable to use login in to both ecocash apps saying you have reached the maximum number of devices allowed
why is this app not allowing me to use my same ecocash account in my other phone my previous phone died and im unable to use login in to both ecocash apps saying you have reached the maximum number of devices allowed
2026-06-23	Br*****	super good
super good
2026-06-23	Is*****	To me the app is useful sometimes BT the fact that it needs data to open changes everything
To me the app is useful sometimes BT the fact that it needs data to open changes everything
2026-06-21	Gr*****	The app is slow, and can't open it
The app is slow, and can't open it
2026-06-21	Ti*****	OTP
OTP
2026-06-21	Qu*****	unable to complete my transaction and failed to provide support through available platforms
unable to complete my transaction and failed to provide support through available platforms
2026-06-20	si*****	useless u cant even log in this is jus total rubbish
useless u cant even log in this is jus total rubbish
2026-06-18	Co*****	i don't see how I can qualify for most features
i don't see how I can qualify for most features
2026-06-17	Cl*****	ndikuda ku joina ecocash
ndikuda ku joina ecocash
2026-06-13	Ta*****	terrible experience
terrible experience