Reviews of EcoCash Mobile App

By: EcoCash (Pvt) Ltd App

List of user reviews and ratings for EcoCash Mobile App

Total ratings

3.73 (Rating count: 1,712)

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Review summary

The EcoCash Mobile App provides useful and interactive features, including virtual mastercards and biometric sign-in, and represents an improvement over previous versions. However, many users report persistent problems, such as OTP delivery and authentication failures, slow performance, inability to download statements, and problematic transactions with delayed reversals. Additionally, users dislike charges for balance checks and lack of immediate balance display, leading to dissatisfaction despite the app's potential.

Pros

The app is quite interactive and detailed, saving users time.
Recent updates have added important features such as virtual mastercards and biometric sign-in, which are appreciated.
The app offers many features and shows improvement over previous versions.
Some users find the app well designed and easier to use compared to older versions.

Cons

The app frequently fails to send or authenticate OTPs, causing login issues for many users.
Downloading or viewing statements is often impossible or the app freezes during the process.
The app is slow to launch, laggy, with delayed responses and long processing times.
Users are frustrated by charges for balance enquiries and lack of real-time balance visibility, perceiving this as greedy.
Transactions sometimes fail or take a very long time for reversals, causing financial frustration.

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User Reviews

Recent rating average: 4.00

All time rating average: 3.73

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47% (67)

Date	Author	Comment
2026-07-29	Ta*****	no bad
no bad
2026-07-28	Zi*****	you actually need data to use this app. on their own platform. this is shocking. So to use their own Ecocash app you need to go and buy data first. wow
you actually need data to use this app. on their own platform. this is shocking. So to use their own Ecocash app you need to go and buy data first. wow
2026-07-25	Ch*****	Was working perfectly a week ago but now the app is acting up. After entering my pin then it just says reached limit of devices allowed but i use just one phone.
Was working perfectly a week ago but now the app is acting up. After entering my pin then it just says reached limit of devices allowed but i use just one phone.
2026-07-24	Re*****	This app is cool and fast
This app is cool and fast
2026-07-22	Kh*****	no complains
no complains
2026-07-22	Th*****	Honestly speaking I think you guys are crooks. The money in the wallet it's actual money meaning I should be able to buy anything using that money. Then why can't I purchase airtime for other networks using Ecocash? Why are you trapping that money within your network yet with other wallets like Omari I can purchase any airtime?
Honestly speaking I think you guys are crooks. The money in the wallet it's actual money meaning I should be able to buy anything using that money. Then why can't I purchase airtime for other networks using Ecocash? Why are you trapping that money within your network yet with other wallets like Omari I can purchase any airtime?
2026-07-21	We*****	it's very good
it's very good
2026-07-20	ti*****	the best
the best
2026-07-19	Da*****	best
best
2026-07-17	Or*****	My phone was stolen can't access this app on my new phone
My phone was stolen can't access this app on my new phone