Reviews of EcoCash Mobile App

By: EcoCash (Pvt) Ltd App

List of user reviews and ratings for EcoCash Mobile App

Total ratings

3.73 (Rating count: 1,829)

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Review summary

The EcoCash Mobile App provides useful and interactive features, including virtual mastercards and biometric sign-in, and represents an improvement over previous versions. However, many users report persistent problems, such as OTP delivery and authentication failures, slow performance, inability to download statements, and problematic transactions with delayed reversals. Additionally, users dislike charges for balance checks and lack of immediate balance display, leading to dissatisfaction despite the app's potential.

Pros

The app is quite interactive and detailed, saving users time.
Recent updates have added important features such as virtual mastercards and biometric sign-in, which are appreciated.
The app offers many features and shows improvement over previous versions.
Some users find the app well designed and easier to use compared to older versions.

Cons

The app frequently fails to send or authenticate OTPs, causing login issues for many users.
Downloading or viewing statements is often impossible or the app freezes during the process.
The app is slow to launch, laggy, with delayed responses and long processing times.
Users are frustrated by charges for balance enquiries and lack of real-time balance visibility, perceiving this as greedy.
Transactions sometimes fail or take a very long time for reversals, causing financial frustration.

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User Reviews

Recent rating average: 2.00

All time rating average: 3.73

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47% (72)

Date	Author	Comment
2026-08-19	Br*****	I lost my recent mobile phone but now i cant register on another new device please improve this issue
I lost my recent mobile phone but now i cant register on another new device please improve this issue
2026-08-18	Pa*****	so what's the reason of sending an opt when the keyboard or copy paste it can't work uselessness app just like the supper app wasted my bundle for nothing nxaa
so what's the reason of sending an opt when the keyboard or copy paste it can't work uselessness app just like the supper app wasted my bundle for nothing nxaa
2026-08-18	cl*****	it's telling me I have reached the maximum number of devices.
it's telling me I have reached the maximum number of devices.
2026-08-14	De*****	almost every week I'm asked to re-register. something totally knew and I end up delaying or failing to transact.
almost every week I'm asked to re-register. something totally knew and I end up delaying or failing to transact.
2026-08-10	Sh*****	very good
very good
2026-08-05	Ry*****	lagging do not down it
lagging do not down it
2026-08-04	Fa*****	no OTP received
no OTP received
2026-08-03	pr*****	working perfectly easy access except buying airtime for another network
working perfectly easy access except buying airtime for another network
2026-08-02	Cr*****	it won't let me sign in l am so disappointed in u app that's why it is one star help me sign in
it won't let me sign in l am so disappointed in u app that's why it is one star help me sign in
2026-08-02	ka*****	After I long in with my password the app is sending an OPT but when I try to type the OPT the keyboard is not showing and the blinking curser is not showing no matter how many times I press the box to type in the opt please help for both android and ios same issue
After I long in with my password the app is sending an OPT but when I try to type the OPT the keyboard is not showing and the blinking curser is not showing no matter how many times I press the box to type in the opt please help for both android and ios same issue