Reviews of EcoCash Mobile App

By: EcoCash (Pvt) Ltd

List of user reviews and ratings for EcoCash Mobile App

Total ratings

3.87 (Rating count: 1,605)

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Review summary

The EcoCash Mobile App provides useful and interactive features, including virtual mastercards and biometric sign-in, and represents an improvement over previous versions. However, many users report persistent problems, such as OTP delivery and authentication failures, slow performance, inability to download statements, and problematic transactions with delayed reversals. Additionally, users dislike charges for balance checks and lack of immediate balance display, leading to dissatisfaction despite the app's potential.

Pros

The app is quite interactive and detailed, saving users time.
Recent updates have added important features such as virtual mastercards and biometric sign-in, which are appreciated.
The app offers many features and shows improvement over previous versions.
Some users find the app well designed and easier to use compared to older versions.

Cons

The app frequently fails to send or authenticate OTPs, causing login issues for many users.
Downloading or viewing statements is often impossible or the app freezes during the process.
The app is slow to launch, laggy, with delayed responses and long processing times.
Users are frustrated by charges for balance enquiries and lack of real-time balance visibility, perceiving this as greedy.
Transactions sometimes fail or take a very long time for reversals, causing financial frustration.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.87

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491% (54)

Date	Author	Comment
2026-06-13	Ta*****	terrible experience
terrible experience
2026-06-11	Sm*****	was good before but now im failing to open it
was good before but now im failing to open it
2026-06-10	ru*****	very good
very good