Reviews of JConnect Mobile

By: PT. Bank Pembangunan Daerah Jawa Timur, Tbk.

List of user reviews and ratings for JConnect Mobile

Total ratings

3.47 (Rating count: 19,458)

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Review summary

Users appreciate JConnect Mobile for its simplicity, ease of use, and helpful financial services, especially features like tax payment and pandemic-era convenience. However, many report significant problems including frequent app crashes, login difficulties, forced password changes that cause crashes, and unreliable access when abroad. There is also frustration over lack of proper notifications for server maintenance and updates. Despite positive features, technical issues are a major concern among users.

Pros

Easy to use interface
Provides useful financial services and payment options
Helpful during the pandemic for remote transaction needs
Offers features like tax payment that reduce the need to visit branch offices
Simple and straightforward mobile banking experience

Cons

Frequent login issues including forced password changes and crashes
App often force closes or crashes, especially after updates
Lack of advance notification about server downtime or maintenance
Poor performance or lack of functionality when users are abroad
App updates don't seem to fix existing issues for some users

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User Reviews

Recent rating average: 3.10

All time rating average: 3.47

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113% (9)

Date	Author	Comment
2024-12-11	Th*****	If there's going to be server down, maintenance, update, please notify beforehand. Don't blame your competitors if you lose a large amount of your user
If there's going to be server down, maintenance, update, please notify beforehand. Don't blame your competitors if you lose a large amount of your user
2023-09-21	Ya*****	[Transfer BI Fast bermasalah, please fix this issue~] Solved: Nice this is what we need
[Transfer BI Fast bermasalah, please fix this issue~] Solved: Nice this is what we need