Reviews of DW Mobile Plus

By: Digital Watchdog

List of user reviews and ratings for DW Mobile Plus

Total ratings

2.19 (Rating count: 71)

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Review summary

Multiple users report that DW Mobile Plus suffers from frequent crashes, sluggish performance, and significant connectivity problems, making it difficult to reliably view live or recorded video. The app lacks some important features expected for surveillance use, such as easy push notifications and stable remote access, and shows inconsistent behavior on various devices. Despite supporting multiple camera types and some basic controls, the app is generally considered unreliable and frustrating to use.

Pros

Supports multiple types of Digital Watchdog cameras in one app.
Provides basic functionality like PTZ (pan-tilt-zoom) and audio features.
At times can load camera thumbnails and connect to local networks.

Cons

App crashes frequently, especially after updates or on certain Android versions.
Very slow performance with excessive buffering and freezing during live video or playback.
Connectivity issues including difficulty connecting to cameras, long loading times, and failure to save sites.
Lack of key features such as remote push notifications without complex network setup and inability to record clips on Android.
Inconsistent user interface behavior like closing on device orientation change and inability to install on external storage.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.19

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67% (14)

Date	Author	Comment
2024-12-31	Ca*****	Extremely slow and not user friendly. We have had several camera systems over the years. This is BAD.
Extremely slow and not user friendly. We have had several camera systems over the years. This is BAD.
2024-11-21	Mi*****	Where is the support for this app?. App crashes all the time after few min of viewing on the cell. I regret buying this system. Not a good experience.
Where is the support for this app?. App crashes all the time after few min of viewing on the cell. I regret buying this system. Not a good experience.
2024-07-31	bi*****	The earlier versions worked much better. I mostly get the spinning wheel now and constant freezing..ugh
The earlier versions worked much better. I mostly get the spinning wheel now and constant freezing..ugh
2024-04-18	Jo*****	Used to work, doesn't work anymore, tech support has not been able to fix. Do yourself a favor and stay away from digital watchdog products.
Used to work, doesn't work anymore, tech support has not been able to fix. Do yourself a favor and stay away from digital watchdog products.
2023-11-12	Me*****	Won't connect to the camera network & the few times it will connect it takes so long (30 seconds +) that any possible threat has either passed or broken in and killed you. This app renders the digital watchdog camera system virtually useless
Won't connect to the camera network & the few times it will connect it takes so long (30 seconds +) that any possible threat has either passed or broken in and killed you. This app renders the digital watchdog camera system virtually useless
2023-11-04	To*****	Can not connect, holds at spiner "saving" but never saves site. Connect us page gotes to an invalid web page... App is useless.
Can not connect, holds at spiner "saving" but never saves site. Connect us page gotes to an invalid web page... App is useless.
2023-07-16	Pa*****	Now that my phone has updated to Android 12 this app no longer works. Cleared memory, deleted and reinstalled, still not working. Giving access to all of DW's different types of servers in one app is a great idea for those like me with different types - when it works. Please fix. Update 7/14/23: still not working at all. The other DW apps work. Hope DW fixes this.
Now that my phone has updated to Android 12 this app no longer works. Cleared memory, deleted and reinstalled, still not working. Giving access to all of DW's different types of servers in one app is a great idea for those like me with different types - when it works. Please fix. Update 7/14/23: still not working at all. The other DW apps work. Hope DW fixes this.
2023-01-14	Ni*****	The app is slow. It acts as if I'm running on an old phone with a slow processor. However I'm on a Pixel 6. Previous experience with Hikvision which loads instantly and swipes through cameras instantly.
The app is slow. It acts as if I'm running on an old phone with a slow processor. However I'm on a Pixel 6. Previous experience with Hikvision which loads instantly and swipes through cameras instantly.
2023-01-14	Aa*****	Seems like it's trying to stream all video channels in fhd, all at once. Unless im on gigabyte internet or on the cameras network, it's almost impossible to get the app to load. If im lucky enough to, it'll quickly crash and boot me off the system. So many startup cam companies with much better features and interface....DW needs to invest money into upgrades/improvements.
Seems like it's trying to stream all video channels in fhd, all at once. Unless im on gigabyte internet or on the cameras network, it's almost impossible to get the app to load. If im lucky enough to, it'll quickly crash and boot me off the system. So many startup cam companies with much better features and interface....DW needs to invest money into upgrades/improvements.
2022-10-13	Ac*****	As of oct 2022, the Dw Mobile plus app does NOT support push notifications? However, The older Vmax plus app does.... AS long as you're on the local network. Huh? It can work in Vmax plus remotely per tech support, but you have to go into router settings and set up port forwarding. For what they charge for DW products.. this is unacceptable. I'm done with DW. There are other companies that care about R&D. Don't Buy!
As of oct 2022, the Dw Mobile plus app does NOT support push notifications? However, The older Vmax plus app does.... AS long as you're on the local network. Huh? It can work in Vmax plus remotely per tech support, but you have to go into router settings and set up port forwarding. For what they charge for DW products.. this is unacceptable. I'm done with DW. There are other companies that care about R&D. Don't Buy!