Reviews of DSW Designer Shoe Warehouse

By: Designer Brands Inc. App

List of user reviews and ratings for DSW Designer Shoe Warehouse

Total ratings

4.43 (Rating count: 32,715)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise DSW for a wide, affordable product selection and easy app usage with rewards. However, many reviews point to repeated app stability problems, inaccurate stock information, loyalty/checkout issues, and an overly ad-heavy interface, especially after upgrades.

Pros

Large selection of products and variety at affordable prices
Easy-to-use app with smooth navigation
Rewards, discounts, and favorites tracking within the app
Helpful customer service
Frequent promotions and sales / savings

Cons

Frequent crashes, errors, or the app won't load
Inaccurate or non-live inventory/availability data
Loyalty/checkout issues (difficulty seeing total balance, loyalty status problems)
Too many ads or prompts within the app
App upgrades causing reliability problems or outages

Upgrade to see all 286 reviews

User Reviews

Recent rating average: 3.30

All time rating average: 4.43

Upgrade to see all 286 reviews

20% (58)

Date	Author	Comment
2026-07-30	Do*****	Bait and Switch. They advertise a BOGO on shoes then after you pick out the ones you want, surprise the BOGO only applies to certain brands of shoes. So buy the pair you want at full price and pick another set from a select number of other shoes they are trying to get rid of. Not for me.
Bait and Switch. They advertise a BOGO on shoes then after you pick out the ones you want, surprise the BOGO only applies to certain brands of shoes. So buy the pair you want at full price and pick another set from a select number of other shoes they are trying to get rid of. Not for me.
2026-07-29	Ja*****	terrible experience. dsw is now running ads and click bait in their app. wild.
terrible experience. dsw is now running ads and click bait in their app. wild.
2026-07-26	Ch*****	I love DSW and the filters make it easy to shop
I love DSW and the filters make it easy to shop
2026-07-25	A *****	Disappointed with this app. Several times I tried to reset my password but there's no link on the app. I even uninstalled it and installed it again but no reset button on the app. Bah! Humbug!
Disappointed with this app. Several times I tried to reset my password but there's no link on the app. I even uninstalled it and installed it again but no reset button on the app. Bah! Humbug!
2026-07-23	Ey*****	Nice app
Nice app
2026-07-23	Am*****	We should be able to view an itemized receipt before paying. The item I purchase was 139.00. I paid 149.00. I have no idea what the other 10.00 went to. Was it tax, shipping, the tooth fairy?
We should be able to view an itemized receipt before paying. The item I purchase was 139.00. I paid 149.00. I have no idea what the other 10.00 went to. Was it tax, shipping, the tooth fairy?
2026-07-15	Pa*****	always very informative
always very informative
2026-07-15	Mi*****	easy and painless
easy and painless
2026-07-10	Tr*****	this update is horrible. I cant even sign into the app ... SMDH
this update is horrible. I cant even sign into the app ... SMDH
2026-07-09	Ke*****	👍
👍