Reviews of Blue Bikes Nola

By: Drop Mobility

List of user reviews and ratings for Blue Bikes Nola

Total ratings

4.52 (Rating count: 473)

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Review summary

Users appreciate Blue Bikes Nola for its affordable, fun, and efficient electric bikes and responsive customer service. However, multiple reviews highlight significant flaws with the app, including frequent crashes during unlocking and reserving, inaccurate bike location data, unclear instructions about Bluetooth requirements, and billing issues. Additionally, the app has compatibility problems on some Android devices and lacks certain usability features like tutorials on locking bikes. These technical and user experience issues sometimes diminish the overall positive riding experience.

Pros

Great for getting around downtown New Orleans efficiently.
Helpful customer service responding quickly to issues.
Affordable electric bikes offering an enjoyable riding experience.
Discounted subscription service is beneficial for frequent users.

Cons

App frequently crashes, especially when trying to unlock bikes or reserve them.
Inaccurate bike locations on the app leading to confusion.
App does not clearly communicate the need for Bluetooth to be on for bike unlocking.
Users experience incorrect charges such as extra fees or being charged after locking bikes.
Compatibility issues with certain Android devices (e.g., Google Pixel) causing app to not work properly.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.52

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7% (10)

Date	Author	Comment
2025-01-17	Da*****	bikes work alright if you can find one, but the app sucks.
bikes work alright if you can find one, but the app sucks.
2024-09-26	Ju*****	I use it enough that I got the monthly membership. Solid system, but there are some flaws: - Some areas with stations will have no bikes within walking distance. - Bikes that appear on the app may not actually be there (if you're headed toward a bike, it's best to see at least 2 on the app) -Bikes will sometimes not have the pedal asisst despite being charged (this issue isn't as common as it once was.
I use it enough that I got the monthly membership. Solid system, but there are some flaws: - Some areas with stations will have no bikes within walking distance. - Bikes that appear on the app may not actually be there (if you're headed toward a bike, it's best to see at least 2 on the app) -Bikes will sometimes not have the pedal asisst despite being charged (this issue isn't as common as it once was.